360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 12, 2017 By Juli Fischer

How Your Sales Team Can Close More Deals with the Quip Mobile App

We built Quip's mobile apps to work easily and powerfully for people on the go. And there's no one that's more important for than the original road warriors: Salespeople. But too often, when salespeople are on the road they're waiting for email attachments to download, or searching through chats... Read More

Sales, Mobile

Apr 12, 2017 By Heike Young

5 Takeaways from New Shopping Data, Based on Half a Billion Shoppers

If you had access to half a billion shoppers' activities, what would you want to learn? Fortunately, you can check out the latest Shopping Index from Commerce Cloud, which analyzes the activity of more than 500 million shoppers worldwide to identify trends and changes in shopping activity. The... Read More

Marketing, Marketing Cloud, Retail

Apr 12, 2017 By Sharon Gillenwater

If Digital is a “Business Thing,” Vendors Must Be in the C-Suite

In recent years CEOs have commonly handed off digital to CIOs or have hired Chief Digital Officers to own the digital realm. But as veteran CIO Larry Bonfante wrote in a recent piece for Heller Search Associates, they’ve got it all wrong. For every company trying to transform into a digital... Read More

IT, Leadership, Sales

Apr 12, 2017 By Salesforce Staff

8 Simple Ways to Make Your Online Videos More Engaging

If you are going to create and post videos to make money, you need to make videos that people actually want to watch. It's all fine and dandy to post videos, but if the content and quality isn't up to snuff, you aren't going to get views, which means you aren't going to make any money. So, what you... Read More

Marketing, Video Strategy

Apr 12, 2017 By Mayank Srivastava

My Study Group Top Tips For Passing Your Salesforce Certification

Almost five years ago, when I began doing voluntary Salesforce administration work for my employer, I never imagined that I would become so fully involved in the Salesforce world one day, let alone become an MVP. It all started when I volunteered to clean up our Salesforce org, creating custom... Read More

Learning

Apr 12, 2017 By Lisa Lee

A Trip to an Amazon Bookstore

There are a total of five Amazon bookstores in the US. I visited number four, in Dedham, Mass., to see how Amazon is leveraging its online might to make a dent in the offline world.... Read More

Commerce, Unified Commerce

Apr 12, 2017 By Eric Marotta

How CloudCraze Spring ’17 Release Empowers Growth

Spring has officially sprung and with that comes CloudCraze’s newest release, Spring ’17. Our vision over the last six years has been to disrupt the commerce market by focusing on B2B and B2B2B engagement – transforming the way organizations conduct business and empowering them to embrace change. How have we done this to date? Objectively,... Read More

Commerce, B2B Commerce

Apr 11, 2017 By Nick Johnson

An Insider's View on Riding the Wave of Silicon Valley Disruption

Brad Stone, best-selling author and Bloomberg Senior Executive Editor, spent time at Salesforce recently to discuss his new book The Upstarts, and to share his insights on how companies large and small can ride the next wave of Silicon Valley disruption. According to Stone, Silicon Valley’s history... Read More

Leadership, Leadership Insights

Apr 11, 2017 By Devon McGinnis

New Research Shows Triple-Digit Growth for 4 Customer Service Tools

For customer service teams inundated with high case volumes across numerous channels, delivering personalized, proactive service in every interaction is an added challenge — and one that has teams looking to technology for assistance. The second annual “State of Service” report, based on research... Read More

Customer Service, Research

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Your Sales Team Can Close More Deals with the Quip Mobile App

5 Takeaways from New Shopping Data, Based on Half a Billion Shoppers

If Digital is a “Business Thing,” Vendors Must Be in the C-Suite

8 Simple Ways to Make Your Online Videos More Engaging

My Study Group Top Tips For Passing Your Salesforce Certification

A Trip to an Amazon Bookstore

How CloudCraze Spring ’17 Release Empowers Growth

An Insider's View on Riding the Wave of Silicon Valley Disruption

New Research Shows Triple-Digit Growth for 4 Customer Service Tools

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First