360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 25, 2018 By Teddy Zmrhal

Every Great Innovator is a Designer: Six Insights from Our Conversation with Tim O'Reilly

The Salesforce Design Ohana recently invited Tim O'Reilly to be a part of the Design and Innovation Speaker Series. O'Reilly has been a leading Silicon Valley innovator for over three decades. He began his career as a technical writer in 1977, then soon after founded O'Reilly Media in 1983. A... Read More

Customer Experience, Events, Innovation, Leadership Insights, Strategy

Jun 06, 2018 By Lindsey Finch

Research Reveals How Companies Can Earn Customer Trust

New research dives into the trust crisis that businesses are facing, where 57% of customers are uncomfortable with how companies use their information. Published this week, the “State of the Connected Customer” report surveyed over 6,700 consumers and business buyers, exposing significant shifts in... Read More

Leadership Insights, Customer Experience, Connections

Jun 05, 2018 By Michael Bush

Putting Culture First: Insights from the CEO of Great Place to Work

What would your job or workforce be like if it was enriched by a more powerful company culture? Michael C. Bush is CEO of Great Place to Work® (GPTW), the global analytical authority on high-trust, high-performance workplace cultures. GPTW produces several annual “Best Workplaces” lists, including... Read More

Leadership Insights

May 25, 2018 By Malachy Walsh

Driving Success and Learning: Life on the Fast Path With Indy Race Car Driver JR Hildebrand

“Ladies and Gentlemen, start your engines.” With those words, nearly three dozen drivers will fire up their racecars on May 27 and cross the bricks at the Indianapolis Motor Speedway to challenge each other in America's greatest test of speed and endurance, the Indy 500. JR Hildebrand will be... Read More

Careers, Innovation, Leadership, Leadership Insights, News, Trailblazer Story

May 23, 2018 By Lynne Zaledonis

New Research Unveils 5 Trends Shaping the Future of Sales

Customer expectations are skyrocketing, and it’s changing what it means to be a successful businessperson in any role. Today, we live in an instantaneous world, but also one in which tailored, consultative experiences built on strong relationships are table stakes. How can sales reps meet these... Read More

Best Practices, Customer Experience, Leadership Insights, Research, Sales, Sales Cloud, Strategy, Artificial Intelligence

May 22, 2018 By Robin Bordoli

This is How AI Will Empower the Workforce of the Future

Robin Bordoli is Chief Executive Officer of leading machine learning company, Figure Eight. He has spent the past two decades helping high-growth technology companies launch and scale platforms and products into rapidly transforming markets. Here, he gives a glimpse of what a workforce... Read More

Innovation, Leadership Insights, Artificial Intelligence

May 16, 2018 By Nick Johnson

Concerned With Your Customer Experience? Here's Your Five-Point Starter Checklist

Today’s customers expect — if not demand — highly personalized experiences, but what are the exact starting points that companies can use if they want to create a better customer experience? That’s a question we asked Catharine Findiesen Hays, co-author (with Yoram “Jerry” Wind) of Beyond... Read More

Events, Customer Experience, Leadership Insights, Leading Edge, Connections

May 15, 2018 By Nick Johnson

Why CEOs Embrace Accountability and Activism in the Fourth Industrial Revolution

Over the next decade, artificial intelligence (AI) and other emerging technologies will transform every aspect of business across every discipline. But as the Fourth Industrial Revolution gets underway, chief executives are asking questions about the impact this new era of disruptive technological... Read More

Leadership Insights

May 14, 2018 By Nick Johnson

Bridging the Trust Gap in the Fourth Industrial Revolution

As privacy and security breaches continue to grab headlines around the world, consumers are increasingly asking questions about how much we can trust the technologies underpinning the Fourth Industrial Revolution, our current era of accelerated technological change that is radically transforming... Read More

Leadership Insights, Artificial Intelligence

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Every Great Innovator is a Designer: Six Insights from Our Conversation with Tim O'Reilly

Research Reveals How Companies Can Earn Customer Trust

Putting Culture First: Insights from the CEO of Great Place to Work

Driving Success and Learning: Life on the Fast Path With Indy Race Car Driver JR Hildebrand

New Research Unveils 5 Trends Shaping the Future of Sales

This is How AI Will Empower the Workforce of the Future

Concerned With Your Customer Experience? Here's Your Five-Point Starter Checklist

Why CEOs Embrace Accountability and Activism in the Fourth Industrial Revolution

Bridging the Trust Gap in the Fourth Industrial Revolution

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First