360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 10, 2018 By Devon McGinnis

Why Customer Experience Begins with Understanding Human Nature

What would it take for you to trust a robot? That’s the sort of question that Dr. Susan Weinschenk loves to analyze. Weinschenk is Chief Behavioral Scientist and Chief Executive Officer at The Team W, a consulting firm that advises clients about user experience and design, focusing on the... Read More

Leadership Insights, Customer Service, Connections

Mar 26, 2018 By Sarah Franklin

Empowering Everyone to Be a Developer: Trends in Low Code, No Code, and Education

The secret to change — at least according to Socrates — is to focus all of your energy not on fighting the old, but on building the new. This sentiment has never been more relevant for IT leaders than it is today. In this Fourth Industrial Revolution, we’re sprinting into an era when tech... Read More

IT, Low Code, Leadership Insights

Mar 21, 2018 By Nick Johnson

Why Low Code Matters Now: Advice from a CIO

As part of our series of articles on the IT skills gap, low code, and citizen development, we’ve been interviewing a series of customers, influential thinkers and IT leaders. One of those leaders is Jonathan Reichental, currently the Chief Information Officer for the city of Palo Alto. Reichental... Read More

Innovation, IT, Low Code, Leadership Insights

Mar 19, 2018 By Amy Weaver

Year Up's CEO on Closing the Opportunity Divide

America’s workforce has a problem: there’s a surplus of middle-level jobs sitting vacant, while there’s a sea of untapped talent. This gap is known as the opportunity divide, where social and educational forces limit access to economic opportunity for large sections of the population. The Fourth... Read More

Careers, Leadership, Low Code, Leadership Insights, Artificial Intelligence

Mar 16, 2018 By Devon McGinnis

From Salsa Teacher to Developer: This is Why Citizen Development is so Powerful

To borrow a line from Salesforce Chief Digital Evangelist Vala Afshar, “IT is emerging in a role we’ve never seen it in before — as the ‘central nervous system’ of modern business.” In fact, 77% of IT leaders view IT as an extension or partner of business units rather than a separate function. For... Read More

IT, Low Code, Leadership Insights

Mar 15, 2018 By Nick Johnson

How To Turn 15 Developers Into 100

As part of our collection of interviews on the impact of low code and citizen development on IT departments, we were fortunate enough to talk with two IT executives from BMC Software: David Riggan, VP of Solutions Delivery, and Sudheer Sura, who manages the Salesforce practice for the company. The... Read More

IT, Low Code, Leadership Insights, Artificial Intelligence

Mar 13, 2018 By Nick Johnson

How Developer Skills Can Keep Pace with Tech Change

The World Economic Forum’s “Future of Jobs Report” shows that some skills that are key to today’s labor market won’t even be on the list by 2020. Tech is changing at an exponential rate, and skills along with it. For companies, demand for highly skilled developers is higher than ever. Meanwhile... Read More

IT, Innovation, Careers, Low Code, Leadership Insights, Artificial Intelligence

Feb 13, 2018 By Nick Johnson

Digital Transformation Drives Future Revenue Growth: The Isobar Digital Strength Index

If digital transformation is the future of business, then it's essential to be able to measure that transformation. Isobar - a digital agency that works with brands like adidas, GM, McDonald's, and Google - has recently launched a Digital Strength Index (DSI) designed to do just that. "There... Read More

IT, Leadership Insights

Feb 09, 2018 By Nick Johnson

Experts Examine AI’s Ripple Effect, from Education to Ethics

In the tech space, we have discussions about artificial intelligence (AI) and emerging technologies every day. But there’s a whole world of people (namely 4.1 billion who don’t even have internet access yet) who are unaware of technology’s reach and the vast opportunities it creates. As creators,... Read More

Innovation, IT, Leadership Insights, Artificial Intelligence

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Why Customer Experience Begins with Understanding Human Nature

Empowering Everyone to Be a Developer: Trends in Low Code, No Code, and Education

Why Low Code Matters Now: Advice from a CIO

Year Up's CEO on Closing the Opportunity Divide

From Salsa Teacher to Developer: This is Why Citizen Development is so Powerful

How To Turn 15 Developers Into 100

How Developer Skills Can Keep Pace with Tech Change

Digital Transformation Drives Future Revenue Growth: The Isobar Digital Strength Index

Experts Examine AI’s Ripple Effect, from Education to Ethics

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First