360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 25, 2018 By Nick Johnson

Kaiser Permanente Chairman and CEO: People Should Get What They Need, Not Just Equal Treatment

If I could be you, if you could be me for just one hour If we could find a way to get inside each other’s mind If you could see you through my eyes instead of your ego I believe you’d be surprised to see that you’d been blind That’s from the start of Joe South’s 1970 hit song Walk a Mile in My... Read More

Leadership Insights, Leadership, Thought Leadership

Nov 21, 2018 By Nick Johnson

Why the Human-Machine Partnership Is Key to Understanding the Future of Work

Ulrich Spiesshofer sees a future where artificial intelligence (AI) “will change the nature of work — not by replacing humans but by augmenting capabilities.” The company he runs, industrial conglomerate ABB, is at the forefront of a new age where AI and humans work hand in hand. In the second... Read More

Leadership Insights

Nov 20, 2018 By Nick Johnson

3 Ways AI Has Changed ABB’s Business Operations

ABB is a company with a 135-year history that has nevertheless leapt to the forefront of the Fourth Industrial Revolution through its innovations in robotics, artificial intelligence (AI), and the Internet of Things (IoT). The company aims to be “the industrial conglomerate of a low-carbon,... Read More

Leadership Insights, Thought Leadership

Nov 09, 2018 By Devon McGinnis

Skilling Up for Success in the Fourth Industrial Revolution

As the Fourth Industrial Revolution reshapes the economy, businesses must confront the challenges of preparing their people for the new world that lies ahead. A report from Salesforce Research shows that 59% of hiring managers believe that AI will impact the types of skills their companies need. Of... Read More

Thought Leadership, Leadership Insights

Nov 08, 2018 By Nick Johnson

Why Ethical AI Is a Mindset, Not a Checklist

As organizations start to implement artificial intelligence (AI) and realize its true power, many sectors of society are asking profound social and ethical questions about how it can and should be used responsibly. The co-founder of Seneca Women and former Commissioner of the U.S. Commodity Futures... Read More

Leadership Insights

Nov 06, 2018 By Devon McGinnis

Rent the Runway’s CEO on Using Data to Disrupt an Industry

As technology evolves, it spawns new business models and even new social norms. Over the last decade, for example, a combination of more capable and pervasive mobile devices, huge volumes of user data, artificial intelligence, and network effects have enabled a "sharing economy" that is... Read More

Leadership Insights

Oct 31, 2018 By Devon McGinnis

How to Stop Technology From Becoming a Digital Frankenstein

Left unchecked, modern computing technology could hijack our minds as well as society. That’s the view of Tristan Harris, a former design ethicist at Google. Tristan now runs the Center for Humane Technology, which aims to advance solutions for re-aligning technology with humanity’s best interests.... Read More

Leadership Insights, Thought Leadership, Innovation, IT

Oct 26, 2018 By Michael Maoz

Understanding the Foundations of Customer Experience

A CEO from one of Europe’s largest manufacturers once said to me, “The relationship begins the first time I let you down.” Through the years, the wisdom of that insight still resonates with me. In a business, engineering and product development teams create elegant and useful goods and services.... Read More

Leadership Insights

Oct 17, 2018 By Brian Millham

How to Win the Hearts of Customers Who Have More Choice Than Ever

Have you ever switched to a different cafe in the morning because the service at your usual place wasn’t quite right? Or have you decided to not buy an item you needed when shopping online because the website was moving at a snail's pace? We’re all guilty of it. As consumers, we’re increasingly... Read More

Leadership Insights, Customer Success, Customer Experience, Customer Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Kaiser Permanente Chairman and CEO: People Should Get What They Need, Not Just Equal Treatment

Why the Human-Machine Partnership Is Key to Understanding the Future of Work

3 Ways AI Has Changed ABB’s Business Operations

Skilling Up for Success in the Fourth Industrial Revolution

Why Ethical AI Is a Mindset, Not a Checklist

Rent the Runway’s CEO on Using Data to Disrupt an Industry

How to Stop Technology From Becoming a Digital Frankenstein

Understanding the Foundations of Customer Experience

How to Win the Hearts of Customers Who Have More Choice Than Ever

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First