360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 16, 2019 By Kevin Boyer

New E-book: Three KPIs that Measure Operational Excellence

Operational excellence is one of those business values that every organization strives for but many struggle to achieve. Part of the problem is that “operational excellence” can be difficult to define and quantify. Are we talking about having the best business processes? Or do we mean making sure a... Read More

Best Practices, Cloud Services, Digital Transformation, IT

Apr 15, 2019 By Dave Rey

World Tour DC: Make Engagement Central to Digital Transformation

The term 'digital transformation' has been used frequently to describe how businesses utilize technology in new and innovative ways, but what does this term mean in the government sector? Are there factors that make some transformations more successful than others? For government agencies and their... Read More

Digital Transformation, IT, Cloud, Customer Experience

Mar 21, 2019 By Noah Kravitz

Why SMBs Must Beat the Digital Divide

Fast is the new big. Small and medium sized-businesses (SMBs) already know that agility and responsiveness are often their advantages when competing against larger organizations. Like small fish swimming in an ocean of sharks and whales, what SMBs give up in terms of raw size and power can be made... Read More

Digital Transformation, Small Business

Mar 20, 2019 By Austin Miller

Thriving in the “New World of Rivalries”: Salesforce at CERAWeek

Last week Salesforce was at the annual energy conference CERAWeek in Houston, where executives and innovators vigorously discussed the “New World of Rivalries” between companies, governments, and fuel sources alike. The traditional energy system, dominated by fossil fuels, is under attack by a... Read More

Cloud, Events, Digital Transformation, Manufacturing

Feb 16, 2019 By Adi Kuruganti

Big News: Salesforce Named a Leader in the Gartner Magic Quadrant (Feb 2019)

We're honored to be named a Leader in the Gartner Magic Quadrant for Digital Experience Platforms (DXP). Organizations use DXPs as they move from web-centric to more connected, multichannel digital experiences. This Magic Quadrant helps those responsible for a range of customer-, employee-, and... Read More

Community Cloud, Customer Experience, Digital Transformation

Nov 28, 2018 By Matt Evans

Simplify or Get Left Behind: Executing Faster with Lean Governance

We’re in the midst of the Fourth Industrial Revolution, which is a time of great change. With increasing advancements in technology, companies and organizations now have more tools at their disposal to connect with their customers. At Salesforce, we are leading our organizations to connect to their... Read More

Digital Transformation, IT, Innovation

Nov 20, 2018 By Jeff To

10 Takeaways: How USAA Delivers Exceptional Member Experiences

At Dreamforce ‘18 this year, I had the pleasure of interviewing Herry Stallings, Vice President of Technology at USAA, and Harry Datwani, Principal at Deloitte Digital. USAA is a financial services company that specializes in achieving financial security for the military and their families,... Read More

IT, Financial Services, Digital Transformation, Customer Experience

Nov 14, 2018 By Chase McMillan

The 6 Levers of Sustainable Change

Digital transformation is on the minds of many business leaders, and one common question that comes up is, “How do we ensure that the investment in transformation pays off?” This concern isn’t undeserved; a recent survey of 450 leaders suggests that nine out of 10 digital transformations fail to... Read More

Digital Transformation, IT

Sep 28, 2018 By Michael Maoz

After Dreamforce, the Road to Mutuality

At Dreamforce you feel the network, the conversations, the pragmatic exploration of how to solve real-world programs. You hear about leadership and vision in creating trust between the business and its customers. This is Digital Transformation reduced to the real world of change management. About... Read More

Digital Transformation, Dreamforce, Customer Experience

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

New E-book: Three KPIs that Measure Operational Excellence

World Tour DC: Make Engagement Central to Digital Transformation

Why SMBs Must Beat the Digital Divide

Thriving in the “New World of Rivalries”: Salesforce at CERAWeek

Big News: Salesforce Named a Leader in the Gartner Magic Quadrant (Feb 2019)

Simplify or Get Left Behind: Executing Faster with Lean Governance

10 Takeaways: How USAA Delivers Exceptional Member Experiences

The 6 Levers of Sustainable Change

After Dreamforce, the Road to Mutuality

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First