Jeff To

Jeff is currently the Global Head of Insurance at Salesforce, partnering with top financial services companies and innovative solution providers to re-think digital experiences for employees and customers. Jeff founded Salesforce's FinTech Garage to work with emerging companies in AI, IoT, Blockchain, Telematics, RegTech, and process automation, and was recently named one of ACORD's Top 10 InsurTech Leaders.

Feb 01, 2019 By Jeff To

New Report: Three Surprising Insurance Industry Trends Shaping Customer Experience

Recent insurance industry trends show that customer experience is now among the top three new bases of competition — across all lines of businesses — revealing a sweeping cultural shift from policy- to a customer-focused approach. While that may elicit eye-rolls and caustic comments, it’s true:... Read More

Financial Services, Research

Nov 20, 2018 By Jeff To

10 Takeaways: How USAA Delivers Exceptional Member Experiences

At Dreamforce ‘18 this year, I had the pleasure of interviewing Herry Stallings, Vice President of Technology at USAA, and Harry Datwani, Principal at Deloitte Digital. USAA is a financial services company that specializes in achieving financial security for the military and their families,... Read More

IT, Financial Services, Digital Transformation, Customer Experience