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Julian Walker
Julian Walker AKA J-Walk is a product marketer at Salesforce with a focus on the customer service industry. As a former marketer at adidas, he has a knack for all things retail and a minor addiction to sneakers. In his free time, you can catch him hitting the gym (or an ice cream shop) and traveling the world. Connect with him on LinkedIn.
Eighty-four percent of customers say being treated like a person, not a number, is very important to winning their business according to the State of the Connected Customer. So how do you balance the customer's need to feel like an individual with your need to increase your service agent's speed...
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