360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 27, 2018 By Ronnie Brant

Maximize Audience Engagement: A New Solution for the Media Industry

The media industry is in a constant state of flux. Advances in technology and changes in consumer behavior have fundamentally altered everything from content consumption to audience engagement. And as cord-cutting and binge-watching increasingly become the norm, bridging the gap between the content... Read More

B2B Marketing, Community Cloud, Customer Experience, Data Management, Marketing Cloud, Marketing

Jun 07, 2018 By Peter Coffee

Now is the Time to Transform Your Customer Experiences

According to 4 out of 5 respondents to Gartner’s Customer Experience in Marketing Survey, customer experience — rather than price or product function — is on track to be next year’s key competitive edge. If that were a catalyst for greater effort, that would be good, but far too many companies are... Read More

Apps, B2C Marketing, B2B Marketing, Community Cloud, Customer Experience, IT, Innovation

May 30, 2018 By Tara Stephens

Salesforce Woman of the Month: How Your Network Can Help You Reach Your Highest Potential

It's time to celebrate our newest Salesforce Woman of the Month! She's a fearless pioneer, non-stop innovator, and dedicated mentor in the male-dominated field of software engineering. Congratulations to Pratima Nambiar! Pratima discovered her capabilities early on while taking after-school... Read More

AppExchange, Community Cloud

May 16, 2018 By Jared Morris

4 Ways to Learn About the Consumer Goods Industry at Connections 18

Connections is the digital marketing, commerce, and customer service event of the year. Discover customer engagement at scale, and gain actionable knowledge and insights from breakout sessions, industry experts, hundreds of innovative partners, and fellow Trailblazers. You'll learn how to create... Read More

B2B Marketing, B2C Marketing, Events, Connections, Community Cloud

Feb 21, 2018 By Cesar Castro

4 Ways That Advocacy Can Build Value in a Customer Community

As Sr. Director of Adoption and Engagement for Community Cloud, I spend a lot of time speaking with Community Cloud customers and Community Managers to learn how communities are driving real business value. In the last year I’ve been very interested in the topic of advocacy, something I think many... Read More

Community Cloud, Customer Service

Sep 13, 2017 By Claudia Eslahpazir

Transform with Community Cloud: Get the Inside Scoop for Dreamforce

Companies around the world depend on Community Cloud to extend the power of Salesforce to their customers, partners, and employees. Come join us and learn how companies design, launch, and manage intelligent and connected digital experiences. Service leaders will see how Communities can help them... Read More

Community Cloud, Dreamforce, Events, Cloud

Sep 06, 2017 By Karen Chan

Trailblazing a Modern Experience for the Outdated Customer Portal

Today’s customer spends more time online than ever before, so much so that the online experience is integral to the overall customer experience. This should come as no surprise - with the click of a button we can request a car ride, send money to a friend or order groceries. As a result, customer... Read More

Community Cloud

Aug 15, 2017 By Adi Kuruganti

Salesforce Offers Creative Teams the Ability to Customize Communities and Portals Down to the Pixel

Companies around the world depend on Community Cloud to extend the power of Salesforce to their customers, partners and employees. Not only do these communities need to integrate with CRM and business processes, but they need to be reflective of the company's brand while providing a seamless... Read More

Community Cloud, News

Aug 07, 2017 By Rob Desisto

Why Chatter is the Business Solution for Information Sharing & Collaboration

Businesses today struggle with social collaboration and information sharing. Companies use means of communication and collaboration that are, in a word, archaic to the times. The primary form of communication in the work place is email, yet this medium isn’t how most people collaborate and share... Read More

Productivity, Community Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Maximize Audience Engagement: A New Solution for the Media Industry

Now is the Time to Transform Your Customer Experiences

Salesforce Woman of the Month: How Your Network Can Help You Reach Your Highest Potential

4 Ways to Learn About the Consumer Goods Industry at Connections 18

4 Ways That Advocacy Can Build Value in a Customer Community

Transform with Community Cloud: Get the Inside Scoop for Dreamforce

Trailblazing a Modern Experience for the Outdated Customer Portal

Salesforce Offers Creative Teams the Ability to Customize Communities and Portals Down to the Pixel

Why Chatter is the Business Solution for Information Sharing & Collaboration

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First