360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 15, 2019 By Adi Kuruganti

Salesforce Named a Leader in the The Forrester Wave™: Digital Experience Platforms, Q3 2019

I am thrilled to announce Salesforce has been named a leader in The Forrester Wave for Digital Experience Platforms 2019. Forrester Wave evaluates DXP providers’ current offerings, strategy, and market presence. We are honored that we received the highest scores in product strategy. We owe our... Read More

Customer Service, Community Cloud, Customer Experience

Apr 16, 2019 By Regan Roby

Three Fast Steps to a Beautiful, CRM-Connected Community

You may not realize it but we all access a community in one form or another. For example, I am part of an online running community that keeps me motivated to continue training. For others, a community can be where they log in and check their account data and engage with someone inside the business.... Read More

Community Cloud, Cloud Services, Customer Experience, Customer Success

Feb 16, 2019 By Adi Kuruganti

Big News: Salesforce Named a Leader in the Gartner Magic Quadrant (Feb 2019)

We're honored to be named a Leader in the Gartner Magic Quadrant for Digital Experience Platforms (DXP). Organizations use DXPs as they move from web-centric to more connected, multichannel digital experiences. This Magic Quadrant helps those responsible for a range of customer-, employee-, and... Read More

Community Cloud, Customer Experience, Digital Transformation

Jan 17, 2019 By Adi Kuruganti

Introducing Mobile Publisher for Community Cloud

As a product leader at Salesforce, I am proud to work with leading companies around the world. Brands across every industry prioritize delivering amazing experiences to their customers and partners across channels — from the very first interaction, to ongoing brand advocacy. Providing consistent,... Read More

Community Cloud, Customer Experience

Nov 26, 2018 By Nicole Granucci

The Success of Dreamforce Is Built on a Great Customer Experience

We heard a lot of people say that 2018 was the best Dreamforce ever. What made it so great? Maybe it was because our customer service attendees heard some of our most compelling content yet about how Service Cloud helps companies help their customers. Maybe it was because of the sunny weather (we... Read More

Service Cloud, Customer Experience, Platform, Community Cloud

Oct 24, 2018 By Kimberley Zatlyn

Introducing the 2018 Lightning Bolt Trailblazers

Lars Ulrich and the guys from Metallica weren’t the only rockstars we celebrated at Dreamforce ‘18. We also honored our amazing partners at the 2nd annual Lightning Bolt Trailblazer Awards. Community Cloud customers have connected over 300 million users on the platform, and we continue to see... Read More

Community Cloud

Jul 19, 2018 By Rajiv Patel

3 Ways Salesforce Community Builds Strong Channel Partners

Partnerships are important to any business. At Salesforce, our partners help us grow and scale as a conduit for new customer business. We value our partners – and work hard every day to provide just as much value to them as they bring to our business. That's why we launched the Salesforce Partner... Read More

Sales Cloud, Community Cloud, Partners, Sales

Jul 13, 2018 By Tiffani Bova

How to Equip Your Partners with Tools for Success

As I mentioned in my previous blog on successful partnerships, experience is the “new product” of business. However, most companies spend more time on the experience they provide to their customers than optimizing the experience they provide to the people embedded with their customers: partners. ... Read More

Best Practices, Community Cloud, Leadership Insights, Partners, Sales Cloud, Sales

Jul 06, 2018 By Tiffaini Bova

4 Ways to Improve Your Channel Partners’ Experience

A staggering 80% of the world’s commerce occurs via partners — that’s retailers and dealers, for example. These partners use their unique knowledge of local markets and pre-existing customer relationships to better position products and services to help businesses scale. However, the competition... Read More

Community Cloud, Leadership Insights, Partners, Sales, Sales Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Salesforce Named a Leader in the The Forrester Wave™: Digital Experience Platforms, Q3 2019

Three Fast Steps to a Beautiful, CRM-Connected Community

Big News: Salesforce Named a Leader in the Gartner Magic Quadrant (Feb 2019)

Introducing Mobile Publisher for Community Cloud

The Success of Dreamforce Is Built on a Great Customer Experience

Introducing the 2018 Lightning Bolt Trailblazers

3 Ways Salesforce Community Builds Strong Channel Partners

How to Equip Your Partners with Tools for Success

4 Ways to Improve Your Channel Partners’ Experience

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First