360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 10, 2016 By Emily Stanford

Think Customer Reward Programs are the Only Way to Build Customer Loyalty? Think Again

According to Forbes, “The primary threat to a business today is the perception by customers that all you offer is a replaceable, interchangeable commodity. This hazard stalks your every move: No matter how solid your business’s advantages may appear right now, whether they are advantages of... Read More

Community Cloud, Customer Service

Sep 21, 2016 By Emily Stanford

Independent Research Firm Names Partner Community a Gorilla in Partner Relationship Management

Salesforce Community Cloud is recognized as a strong performer by Forrester Research in its report, The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016. In both the strategy and the market presence categories, Salesforce received the highest scores among all... Read More

Community Cloud, Sales

Sep 18, 2016 By Mike Micucci

Introducing Salesforce Einstein—Make Smarter, More Productive Connections with Community Cloud

Artificial intelligence (AI) is often thought of as something in the distant future—a sci-fi fantasy. Well, it’s not. It’s here, and it’s transforming how we interact with technology. In fact, it’s changing the way we interact with each other. Many people don’t realize just how prevalent artificial... Read More

Community Cloud, Cloud, Artificial Intelligence

Sep 18, 2016 By Karen Chan

Top 3 Ways to Engage with Community Cloud at Dreamforce

Your first chance to see new Salesforce Lightning Bolt! Every business engages with communities - whether it’s with your customers, partners or employees. And these groups expect to engage with you, too, in a faster, more personalized way than ever before. At Dreamforce, Community Cloud is... Read More

Cloud, Community Cloud, Dreamforce, Events

Sep 12, 2016 By Emily Stanford

The First Step in Building Customer Loyalty

When you think about the customer service experience, is your company’s goal to just make sure to answer customer’s questions and troubleshoot issues they come across? Where does building loyalty come into place? If you think that just answering questions promptly when they are raised builds... Read More

Community Cloud, Customer Service

Sep 08, 2016 By Mike Micucci

Introducing Lightning Bolt: Create Next-Gen Communities and Portals Lightning Fast

Since we launched Community Cloud in 2013 we have been astonished at how our customers have completely transformed their businesses with amazing communities, portals and mobile websites. To date, our customers have launched over 9,000 solutions to address a variety of business needs such as helping... Read More

Community Cloud, Lightning

Jul 20, 2016 By Kimberley Zatlyn

The Advantages of Communities and What They Can Do for Business

Companies today are realizing the benefits of online communities, and it’s easy to see why. Communities connect customers with experts, peers with shared interests, information, answers, and even other products they might like. They give customers a voice — to help companies improve, innovate, and... Read More

Cloud, Community, Community Cloud

Jul 19, 2016 By Emily Stanford

10 Traits of a Profitable Partnership

Businesses today are more complex and move faster than ever. In order to keep up with the rapid pace of business, across every industry we are seeing companies rely on vast partner ecosystems to drive sales and explore new markets. A strong network of partners can help you grow your business in... Read More

Sales, Community, Community Cloud

Jun 29, 2016 By Emily Stanford

10 Steps to Help Your Employees Be More Productive

There’s a direct correlation between your employees feeling happy and engaged and their productivity. In fact, a study from economists at the University of Warwick found that happiness led to a 12% spike in productivity. The bad news? Only 13% of employees are engaged at work, according to Gallup,... Read More

Careers, Community Cloud, Leadership

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Think Customer Reward Programs are the Only Way to Build Customer Loyalty? Think Again

Independent Research Firm Names Partner Community a Gorilla in Partner Relationship Management

Introducing Salesforce Einstein—Make Smarter, More Productive Connections with Community Cloud

Top 3 Ways to Engage with Community Cloud at Dreamforce

The First Step in Building Customer Loyalty

Introducing Lightning Bolt: Create Next-Gen Communities and Portals Lightning Fast

The Advantages of Communities and What They Can Do for Business

10 Traits of a Profitable Partnership

10 Steps to Help Your Employees Be More Productive

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First