360 PERSPECTIVES

How To Connect Silos
and Put Customers First

salesforce employees collaborate chatter

Jul 14, 2017 By Ryan Aull

How Do Salesforce Employees Share Ideas? Easily, with Chatter

Ideas can come from anywhere. At Salesforce, Chatter is one of the ways we make sure that the best ideas get shared. Chatter is our enterprise social network and how Salesforce employees connect, collaborate, stay engaged, and increase productivity. We’d like to show how we use Chatter at... Read More

Community Cloud

mtd grows partner network with salesforce

Jun 13, 2017 By Achyut Jajoo

How a Leading Outdoor Power Equipment Manufacturer Grows Partner and Consumer Relationships with Salesforce

If you've ever mowed your lawn, tilled your garden, or cleared snow from your driveway, odds are that you've probably used an MTD Product. An 80-year-old company based in Ohio, MTD is one of the world's leading manufacturers of outdoor power equipment, ranging from riding lawnmowers to tillers to... Read More

Sales Cloud, Marketing Cloud, Community Cloud

Apr 28, 2017 By Cesar Castro

5 Characteristics of Successful Community Strategies

As Sr. Director of Adoption and Engagement for Community Cloud, I spend a lot of time developing best practices and strategies to help customers improve their community’s business value. After meeting with many of our customers to discuss their community goals and objectives, I’ve been sharing key... Read More

Community Cloud

Mar 15, 2017 By Mike Micucci

Lightning Partner Community: Turbocharged with CPQ, Wave Analytics and Audience Targeting

Partners drive a tremendous amount of growth for many companies. According to Accenture, up to 80% of sales revenue is driven through indirect sales in some industries. That's why we launched Lightning Partner Community with Einstein last November. Lightning Partner Community enables companies to... Read More

Community Cloud, Lightning, Analytics, News

Feb 22, 2017 By Cesar Castro

Managing Communities at Scale: Strategies for Success

As Sr. Director of Adoption and Engagement for Community Cloud, I spend a lot of time developing best practices and strategies to help customers improve their community’s business value. I'd like to share some key takeaways about community strategy with you in this three-part series that includes: ... Read More

Community Cloud, Community

Feb 15, 2017 By Cesar Castro

Understanding Shared Purpose: How You Can Use it to Create Engaged Communities

As Sr. Director of Adoption and Engagement for Community Cloud, I spend a lot of time developing best practices and strategies to help customers improve their community’s business value. Having met with many of our customers to discuss their community goals and objectives, I'd like to share some... Read More

Community, Community Cloud

Nov 03, 2016 By Mike Micucci

Lightning Partner Community: Empower Partners to Sell Smarter and Faster

Today, Community Cloud launches Lightning Partner Community, delivering a fast and intelligent solution for companies looking to accelerate sales from their partner ecosystem. Lightning Partner Community enables businesses to arm resellers, franchisees, channel teams and more with the same tools... Read More

Community Cloud, Sales, Lightning

Oct 31, 2016 By Reedhima Mandlik

Why You Want Your Customers To Be Your New Best Friend

When times get tough, it's comforting to know that your best friend always has your back. That kind of loyalty isn’t bought — it's earned. The same goes for business. Every salesperson knows that their customer community is one of their strongest assets within a business, but the stakes in this... Read More

Community Cloud, Customer Service

Oct 31, 2016 By Emily Stanford

It’s a Repeat! Salesforce Named a Leader in Gartner’s Magic Quadrant for Horizontal Portals

Salesforce is proud to have earned major recognition from Gartner — one of the most respected voices in the industry — as a leader in its 2016 Magic Quadrant for Horizontal Portals for the second year in a row. Also mentioned in the report is Salesforce’s Community Cloud product, which enables... Read More

Cloud, Community Cloud, News

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Do Salesforce Employees Share Ideas? Easily, with Chatter

How a Leading Outdoor Power Equipment Manufacturer Grows Partner and Consumer Relationships with Salesforce

5 Characteristics of Successful Community Strategies

Lightning Partner Community: Turbocharged with CPQ, Wave Analytics and Audience Targeting

Managing Communities at Scale: Strategies for Success

Understanding Shared Purpose: How You Can Use it to Create Engaged Communities

Lightning Partner Community: Empower Partners to Sell Smarter and Faster

Why You Want Your Customers To Be Your New Best Friend

It’s a Repeat! Salesforce Named a Leader in Gartner’s Magic Quadrant for Horizontal Portals

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First