360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 29, 2020 By Jesse Sostrin

Stop Taking Adversity So Personally

There’s a lot of talk about resilience out there these days. Resilience is among the most essential leadership traits required to bounce back from crisis. It all begins with a crucial mindset shift followed by these two strategies... Read More

Future of Work, CEO, Leading Through Change, Leadership, Thought Leadership

Jun 28, 2020 By Holly Rushton

Supply Chain: What CEOs Need To Know Now

COVID-19 has disrupted the supply chain of most companies around the world. Hear from ComplianceQuest CEO, Prashanth Rajendran on how this AppExchange partner extends Work.com, using its passion and expertise in quality, safety, and compliance management to help businesses reopen. ... Read More

Reopen Safely, CEO, AppExchange, Leadership Insights, Partners

Jun 28, 2020 By Amanda Nelson

An Invite-First Culture: Reopening for CEOs

As organizations around the world are working to reopen their locations, many are looking to understand the new processes and procedures to make that possible. Keith Metcalfe, CEO of Traction Guest, has insights on how to do that successfully. Join us to learn more about his strategy... Read More

Reopen Safely, CEO, AppExchange, Customer Experience, Leadership Insights, Partners

Jun 27, 2020 By Amanda Nelson

Risk Management: The CEO’s New Imperative

Incident management and disaster recovery have always been a part of corporate strategy, but now it's front and center. Bob Sibik, Co-Founder, Fusion Risk Management, shares, advice on keeping employees, customers, partners, and communities safe and informed... Read More

CEO, AppExchange, Partners, Leadership Insights, Reopen Safely

Jun 25, 2020 By Colin Fleming

Enhance the CRM Experience With Collaboration, Chat, and Work-From-Anywhere Technology

The way we work is changing constantly, and because of that, your CRM needs to flex too. Let's look at the four pillars a CRM must have to help you grow in an ever-changing environment. ... Read More

IT, TrailheaDX, Digital Transformation, CEO, Apps, CRM

Jun 24, 2020 By Gavin Patterson

Change That Lasts Starts With a Focus on Humanity

Gavin Patterson and Mark Carney discuss turning the current health and climate change crises into opportunities for a more resilient and inclusive economy and society. The following excerpts have been lightly edited for brevity and clarity... Read More

CEO, Future of Work, Leading Through Change, Thought Leadership

Jun 17, 2020 By Dr. Jose Quesada

Why Member Engagement Matters More Than Ever

Despite the pandemic, members continue to have high expectations for payers. Though call centers are experiencing surges in their normal volume, members still want rapid, accurate responses to their questions and concerns. They want to connect on their preferred channels and engage in personalized,... Read More

Customer Engagement, CEO, Healthcare & Life Sciences, Health Insurance Carriers, Health Cloud

Jun 14, 2020 By Katie Logan

Piedmont Healthcare Relies on Technology To Prioritize Patient Care

This article was written by Piedmont Healthcare, a Salesforce customer. As community anxiety about the COVID-19 pandemic grew, we — like many healthcare providers across the U.S. — saw the number of inquiries to our call center skyrocket. Many calls were from people with questions about how the... Read More

CEO, Digital Transformation, Leading Through Change, Health Cloud, Healthcare & Life Sciences, Providers

Jun 12, 2020 By Anthony Morris

Now Is the Time To Alleviate Financial Stress for Families and Businesses

The rippling effects of COVID-19 on the economy has overwhelmed everyone. With the unemployment rate at 13.3%, people are trying to save their homes, their businesses, and support their families. Banks are flooded with customer requests to help delay debt payments or alternative financing options.... Read More

Customer Engagement, CEO, Financial Services Cloud, Financial Services, Leading Through Change

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Stop Taking Adversity So Personally

Supply Chain: What CEOs Need To Know Now

An Invite-First Culture: Reopening for CEOs

Risk Management: The CEO’s New Imperative

Enhance the CRM Experience With Collaboration, Chat, and Work-From-Anywhere Technology

Change That Lasts Starts With a Focus on Humanity

Why Member Engagement Matters More Than Ever

Piedmont Healthcare Relies on Technology To Prioritize Patient Care

Now Is the Time To Alleviate Financial Stress for Families and Businesses

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First