360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 26, 2020 By Matt Jaffe

How Accenture Is Outmaneuvering Uncertainty

In the last few months, millions of business leaders have had to figure out how to pivot their companies quickly to adjust to the ever-changing COVID-19 crisis. But imagine leading a 500,000 person company, with offices in over 200 cities across 50 countries worldwide, and moving with enough speed... Read More

CEO, Digital Transformation, Leading Through Change

May 22, 2020 By Joseph Kubon

Collaboration, Communities, and Communication: SWBC’s Plan for Success

SWBC, a Salesforce customer, wrote this article. If you’re in the financial services industry, you may have heard of SWBC — a diversified financial services company that’s been in business for nearly 45 years. Headquartered in San Antonio, the company provides a wide range of insurance, mortgages,... Read More

Digital Transformation, CEO, Leading Through Change, Financial Services

May 20, 2020 By Matt Jaffe

Reopen Your Business and Keep Your Community Safe

Business will be anything but usual as our nation, companies, and communities start to reopen. Many tough questions lie ahead — what to expect, how to prepare, how to stay safe? A phased approach makes sense, but where and how does one start? In our recent virtual event on how to reopen your... Read More

CEO, Future of Work, Leading Through Change, Reopen Safely

May 20, 2020 By Jennifer Turcotte

Pharma Now: How the Industry Will Recover and Adapt

In late January, I wrote a blog titled Trends Impacting Pharma in 2020. Now, in May, we see how quickly things can change. In response to COVID-19, the pharmaceutical industry has accelerated its digital transformation to address what are now not just trends, but imperatives — like... Read More

Customer Engagement, CEO, Healthcare & Life Sciences, Leading Through Change, Thought Leadership, Pharmaceuticals

May 20, 2020 By Ari Bendersky

How Companies Are Getting Back on Their Feet in a Pandemic

COVID-19 forced most companies into a state of course correction and innovation in order to stay afloat. You’ll find examples all over the business world. Amazon set up on-site testing labs and beefed up staff to handle ordering surges. John Deere created new safety measures for its warehouse... Read More

Future of Work, CEO, Leading Through Change

May 15, 2020 By Matt Jaffe

Starbucks CEO Kevin Johnson Discusses Crisis Response and Recovery

Salesforce CEO Marc Benioff recently interviewed Starbucks President and CEO Kevin Johnson, reflecting on the company’s response to COVID-19. Starbucks was coming off its strongest holiday quarter when Johnson received news of the COVID-19 outbreak in China. “We had to completely pivot,” Johnson... Read More

Future of Work, CEO, Leading Through Change, Thought Leadership

May 15, 2020 By Pip Marlow

Staying Positive in the New Normal: Insights From a Top Entrepreneur

“The future of work happened. And it happened on the 11th of March when the World Health Organization announced a pandemic.” For Naomi Simson, Shark from Shark Tank Australia and founder of experience business RedBalloon, the outbreak of COVID-19 was like watching 20 years of her life disappear... Read More

CEO, Future of Work, Leading Through Change, Thought Leadership

May 13, 2020 By Ari Bendersky

Innovation Expert Geoffrey Moore: Your Company’s Vision and Values Shouldn’t Change in a Crisis

Geoffrey Moore, the best-selling author of “Chasing the Chasm” and a respected marketing consultant and innovations expert, joined us to discuss how companies can thrive amid the COVID-19 crisis. Here, in the first of a three-part series, Moore encourages companies to reflect on what they can do to... Read More

Future of Work, Customer Experience, Leading Through Change, Thought Leadership, CEO

May 13, 2020 By Sindhu Pandit, M.D.

How Healthcare Embraces Digital Transformation in Face of Pandemic

Virtual care, data analytics, digital engagement — these terms are by no means new to healthcare. In fact, at the onset of 2020, they were likely initiatives of most healthcare organizations’ digital strategies, albeit in some cases as “nice to have.” But the outbreak of the coronavirus pandemic... Read More

Digital Transformation, CEO, Service Cloud, Healthcare & Life Sciences, Leading Through Change, Health Insurance Carriers, Health Plans, Providers

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Accenture Is Outmaneuvering Uncertainty

Collaboration, Communities, and Communication: SWBC’s Plan for Success

Reopen Your Business and Keep Your Community Safe

Pharma Now: How the Industry Will Recover and Adapt

How Companies Are Getting Back on Their Feet in a Pandemic

Starbucks CEO Kevin Johnson Discusses Crisis Response and Recovery

Staying Positive in the New Normal: Insights From a Top Entrepreneur

Innovation Expert Geoffrey Moore: Your Company’s Vision and Values Shouldn’t Change in a Crisis

How Healthcare Embraces Digital Transformation in Face of Pandemic

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First