360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 28, 2020 By Stephanie Lottridge

WEF20 Calls on Business Leaders to Embrace a Better Capitalism

Last week’s annual World Economic Forum (WEF20) in Davos, Switzerland brought together the most powerful political and business leaders from around the world to discuss a theme that emerged at last year’s WEF: the need for a capitalism that serves both shareholders and stakeholders and helps... Read More

Business as a Platform for Change, CEO, Leadership, Sustainability, Equality

Jan 27, 2020 By Jennifer Turcotte

Leading With Value: 5 Trends Impacting Pharma in 2020

In 2020, the pharmaceutical industry continues its transition to value-based outcomes and a focus on gathering more real-world evidence. Leaders will center strategies on outcomes by conveying the value of medications to providers, forging strong partnerships with payers, and establishing direct... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Industry Report, Pharmaceuticals

Jan 21, 2020 By Katherine von Jan

360 Perspective: How to Design Customer-Centric Business Processes

Your business processes are your company’s habits — repeatable behaviors that, over time, shape the DNA of every customer and employee experience. If your organization is like most, process development is an internal product-focused exercise. It’s easy to forget how quickly process bleeds into... Read More

CEO, Customer Engagement, Customer Experience, Best Practices, 360 Perspectives

Jan 17, 2020 By Matt Jaffe

Make Change: What Does the Future of Work Look Like?

The future of work is coming — and it will change the business world as we know it. But what does the future of work hold? How can we prepare for it? And beyond that, how can we succeed and thrive in it? Now, in the newest installment of Salesforce’s Make Change series, hear from 18 C-suite leaders... Read More

CEO, Careers, Leadership

Jan 16, 2020 By Erik Wagner

Disrupt or Be Disrupted: 4 Ways Providers Can Improve Patient Engagement

When a patient is hurt or sick, they simply want to get better. But there are many steps in between — make an appointment, fill out forms, see a doctor, get a prescription or referral — that the path to wellbeing often becomes burdensome. To add insult to injury (no pun intended), there’s always... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Providers

360 Perspectives: Solving Complex Customer Needs

Jan 14, 2020 By Jessica Bergmann

CTO Perspective: How Hamesh Chawla Took His Development Team From Product-Centric to Customer-Centric

Edelman Financial Engines (EFE) experienced something of a lightbulb moment last year. The company, the largest independent registered investment advisory (RIA) in the U.S., realized that it was devoting a not-insignificant chunk of its R&D dollars to mobile app features that few customers... Read More

CEO, Customer Experience, 360 Perspectives

Jan 14, 2020 By DC Nguyen

How Unite Us Disrupts Healthcare and Connects People to the Services They Need

It’s a tale as old as time: A patient leaves a doctor’s office with a list of referrals to secure basic living necessities, like housing, food, transportation, or specialized healthcare services. “Try these places,” the referrer might say. “Good luck, and I hope you can figure it out to get what... Read More

CEO, Startups, Health Cloud, Healthcare & Life Sciences

Jan 07, 2020 By Simon Mulcahy

Customer 360 Transformation: The Importance of Changing Mindsets in Your Organization

What do you need to win in business? A simple question that for decades had clear answers: Size, incumbency, and great products. Leaders thought “Build it and they will come,” and so it has been that the product has always been at the center of a business. Until today. Any digital native starting... Read More

CEO, Customer Experience, 360 Perspectives

Jan 05, 2020 By Erik Wagner

5 Insights Into What Patients Really Want From Providers

Patients want providers to deliver a great experience, and they don’t hesitate to walk away from those who don’t measure up. That’s according to our global survey of nearly 6,000 healthcare consumers: 82% said they would switch providers as a result of a bad experience. The survey uncovers insights... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Industry Report, Health Insurance Carriers, Health Plans, Providers

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

WEF20 Calls on Business Leaders to Embrace a Better Capitalism

Leading With Value: 5 Trends Impacting Pharma in 2020

360 Perspective: How to Design Customer-Centric Business Processes

Make Change: What Does the Future of Work Look Like?

Disrupt or Be Disrupted: 4 Ways Providers Can Improve Patient Engagement

CTO Perspective: How Hamesh Chawla Took His Development Team From Product-Centric to Customer-Centric

How Unite Us Disrupts Healthcare and Connects People to the Services They Need

Customer 360 Transformation: The Importance of Changing Mindsets in Your Organization

5 Insights Into What Patients Really Want From Providers

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First