Apr 01, 2019 By Nick Johnson

What Is the Future of Work?

New technology is changing the future of work with unprecedented speed and intensity, driving the reinvention of our lives and economy. Advances in robotics, artificial intelligence (AI), and machine learning push the frontier of what machines can do, making use of huge increases in ever-cheaper... Read More

Leadership Insights, Thought Leadership, Artificial Intelligence

Apr 01, 2019 By Devon McGinnis

How the Future of AI Will Impact Business

Artificial intelligence (AI) is continuing its migration out of the research lab and into the world of business. Leading companies across hundreds of industries are harnessing its power — from banks analyzing countless data points in seconds to detect fraud, to call centers deploying chatbots to... Read More

Artificial Intelligence

Mar 25, 2019 By Greg Bennett

Getting Started With AI and Chatbots: What’s Top of Mind for Your Customers?

I’m sure we’ve all experienced how artificial intelligence (AI) has made its way into our everyday lives — social networks recognize faces in your photos, and websites even suggest new products based on things you already own. As customers, we expect these types of benefits to come from the brands... Read More

Artificial Intelligence, Communications, Customer Service, Financial Services, Retail

Mar 20, 2019 By Nick Johnson

Fixing the AI Skills Shortage: What Companies Need to Know Now

As a technology that can comprehend, act, and learn, artificial intelligence (AI) is poised to transform business processes and productivity across industries and the economy as a whole. Already, companies are harnessing it in a range of forms, from software that senses what consumers need to a... Read More

Artificial Intelligence, Thought Leadership, Leadership Insights

Mar 18, 2019 By Jeff Elder

AI in Rural Honduras? Salesforce.Org Project Helps Families and the Environment

  If someone told you artificial intelligence was being used in kitchen installations, you might imagine lavish California suburbs, marble countertops, and the unblinking eyes of the Internet of Things. This week, Salesforce.org is hosting AI for Good week, full of virtual events to... Read More

Artificial Intelligence, Corporate Culture

Mar 13, 2019 By Devon McGinnis

How Do Different Generations Use Voice Assistants?

“Alexa, play Frozen music.” That’s how easy it is for a two-year-old (my daughter, in this case) to get what she wants from a voice assistant. Her generation, sometimes called Generation Alpha, may not ever experience the painstaking letter-by-letter search functionality of pointing a remote at a... Read More

Research, Artificial Intelligence

Mar 11, 2019 By Nick Johnson

Humans Are Underrated: How Collaborating With AI Will Minimize Workforce Disruption

Artificial intelligence (AI) promises to transform business processes and productivity across industries and the economy as a whole. But unless businesses rethink how their people can work in partnership with intelligent machines, there’s a risk that this promise will quickly pass them... Read More

Artificial Intelligence, Leadership Insights, Thought Leadership, IT

Mar 06, 2019 By Sarah Anderson

What Is Philanthropy Cloud?

The purpose of business is evolving. What was once a vehicle for profit is now a vehicle for change. At Salesforce, we believe the purpose of business is to improve the state of the world. One of the ways we’re doing that is with Salesforce.org Philanthropy Cloud, a platform that empowers employees... Read More

Artificial Intelligence, B2C Marketing, Marketing

Feb 28, 2019 By Jeff Elder

Three Simple Ways Any Business Can Use Salesforce Einstein Artificial Intelligence

There are so many misconceptions about artificial intelligence – from evil movie robots to computers plotting to take our jobs – that many people may assume it’s too difficult or risky to even fool with. It’s not. We have three easy ways any business can use Salesforce Einstein AI. First, some news... Read More

Einstein, IT, Artificial Intelligence

Salesforce.com

Artificial Intelligence

How The Future of AI Will Impact Business

What Is the Future of Work?

How the Future of AI Will Impact Business

Getting Started With AI and Chatbots: What’s Top of Mind for Your Customers?

Fixing the AI Skills Shortage: What Companies Need to Know Now

AI in Rural Honduras? Salesforce.Org Project Helps Families and the Environment

How Do Different Generations Use Voice Assistants?

Humans Are Underrated: How Collaborating With AI Will Minimize Workforce Disruption

What Is Philanthropy Cloud?

Three Simple Ways Any Business Can Use Salesforce Einstein Artificial Intelligence

Research

See the latest trends in smarter engagement

Most Popular Stories

How to Get Started With AI: 4 Steps To Define Your Business Use Case

Beyond the Algorithm: Learn How to Build Trusted AI With Trailhead

What's the Future of Work in the Age of AI?

Americas

Europe, Middle East, and Africa

Asia Pacific