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Michael Jones
Michael “MJ” Jones is the Director of Research at Salesforce where he plays a crucial role in bringing state-of-the-art AI to life for Salesforce customers. MJ acts as the glue between research, engineering, data science and product teams, helping to drive the application of Natural Language Processing and Computer Vision across the Salesforce platform. A creator and explorer at heart, MJ brings more than 20 years of technical experience to the role, ranging from coding to product development. In his free time MJ likes to wrench on rare European off-road vehicles.
The introduction of cutting-edge Fourth Industrial Revolution technologies has changed the way people receive, interact with, and interpret information. Because of this, companies must also adapt to meet and deliver on evolving customer expectations and needs — this is called service on the edge.
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