Jun 29, 2017 By Ketan Karkhanis

Make Every Business App an Intelligent Experience with Einstein Analytics DX

Analytics and analytical dashboards are no longer about static reports and charts; business users need to be able to interact with data. Advanced analytics apps should act like a GPS, guiding CRM users to the most important insights they need to know. Business users need insights to make every... Read More

Analytics Cloud, Einstein, Artificial Intelligence

Jun 28, 2017 By Richard Socher

Introducing New Einstein Platform Services for Building AI-Powered CRM Apps

Today’s business users demand the same intelligent and predictive app experiences they are accustomed to in their personal lives. This has been part of the impetus for Salesforce Einstein, which brings advanced AI capabilities directly into the Salesforce Platform. Einstein not only makes many of... Read More

Platform, Einstein, Artificial Intelligence

Jun 27, 2017 By Jim Sinai

[Infographic] Customer-Facing AI Use Cases Abound across Sales, Service, and Marketing

There’s no question that a smarter era powered by artificial intelligence (AI) is here. It seems everywhere you look, AI is in the spotlight. But there’s a general misconception that AI is limited to back office and other technical applications. While well-established and extremely valuable, back... Read More

Sales, Marketing, Research, Service, Artificial Intelligence

Jun 23, 2017 By Saul Kaplan & Mia Dand

7 Step Innovation Roadmap: Convert Tech Buzzwords Into Real Business Value

To appreciate the full breadth of possibility created by emerging technologies is to feel like a kid in a candy store. Our candy store is overflowing with brain-exploding and exciting new technologies including genomics, robotics, internet-of-things, big data, artificial intelligence, drones, and... Read More

Innovation, Cloud, Artificial Intelligence

Jun 22, 2017 By Marcela De Vivo Bustillo

Improved Chatbot Technology Driving New User Experiences

With over a dozen frameworks available to build chatbots, competition is driving rapid innovation. The capability and reach of chatbots has ushered in many uses for their artificially intelligent deep learning processes. Given the advancements in processing power, chatbots now have the capability... Read More

Customer Service, Sales, Retail, Service, Artificial Intelligence

Why Bots are a Service Agent’s Best Friend

Jun 19, 2017 By Keith Pearce

Why Customer Service Bots are a Service Agent’s Best Friend

We’ve all heard it, Artificial Intelligence is fueling the next great business revolution. Computers are driving cars. Bots are manufacturing pretty much everything. And Siri and Alexa have even become our personal assistants. Now, bots and automated customer service are all the buzz for contact... Read More

Customer Service, Service Cloud, Artificial Intelligence

Jun 16, 2017 By Ketan Karkhanis

How Arbonne Drives Smarter Customer Experiences with Salesforce Einstein Analytics

As we all try to juggle the many commitments in our lives — work, family, friends, health — sometimes it's hard to take time out to focus on our well-being. Arbonne International is a global health and beauty product company dedicated to helping us keep our body and mind healthy. Arbonne... Read More

Analytics Cloud, Einstein, Artificial Intelligence

Jun 15, 2017 By Ketan Karkhanis

Introducing Einstein Analytics

For years, millions of Salesforce users have leveraged out of the box operational reports and dashboards to quickly look up their data, understand performance and communicate results. However, with the amount of customer data volume growing exponentially every day, exploring data manually has... Read More

Analytics Cloud, News, Einstein, Artificial Intelligence

Jun 14, 2017 By Donal Daly

Digital Transformation – A Major Cause of Disruption in 2017

According to the Altify Business Performance Benchmark Study, digital transformation will be the most disruptive business development in 2017. Almost half of the 833 participants highlighted this as an area of concern. Digital transformation is not just the application of technology to existing... Read More

Sales, Manufacturing, Marketing, Communications, Artificial Intelligence

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Artificial Intelligence

How The Future of AI Will Impact Business

Make Every Business App an Intelligent Experience with Einstein Analytics DX

Introducing New Einstein Platform Services for Building AI-Powered CRM Apps

[Infographic] Customer-Facing AI Use Cases Abound across Sales, Service, and Marketing

7 Step Innovation Roadmap: Convert Tech Buzzwords Into Real Business Value

Improved Chatbot Technology Driving New User Experiences

Why Customer Service Bots are a Service Agent’s Best Friend

How Arbonne Drives Smarter Customer Experiences with Salesforce Einstein Analytics

Introducing Einstein Analytics

Digital Transformation – A Major Cause of Disruption in 2017

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