Mar 20, 2020 By Mike Micucci

How to Keep Your Commerce Site Running in a Time of Crisis

Our Chair and CEO Marc Benioff posted a heartfelt letter to our customers earlier this week — and I echo his sentiments. At Salesforce, we’re focused on the health and safety of our employees, families, and communities, and this is no different for Commerce Cloud. We remain relentlessly focused on... Read More

Customer Engagement, Commerce, Commerce Cloud, B2B Commerce, Customer Experience, Leading Through Change

Jan 12, 2020 By Mike Micucci

Everything You Need to Know About Commerce Cloud Announcements at NRF 2020

As we begin 2020, I’d like to give a shout out to our customers — they achieved incredible success on the Salesforce Commerce Platform last year. Let’s look at the numbers: Nine hundred million shoppers across 4,200 live sites in 84 countries A staggering 30% year-over-year growth in gross... Read More

Commerce, Commerce Cloud, Einstein, Retail

Jun 17, 2019 By Mike Micucci

How to Ensure Every Great Commerce Experience Starts With the Customer

In an age where virtually anyone can set up an ecommerce site, the customer experience (both pre- and post-sale) is what separates the winners from the runners up. In fact, 73% of customers say they expect companies to understand their needs and expectations. But, delivering a premium experience... Read More

Commerce, Commerce Cloud, Connections

Jan 14, 2019 By Mike Micucci

Commerce Platform Shows Future of Retail at NRF

Salesforce has expanded our market-leading Commerce Platform to bring new artificial intelligence, visual search, and inventory availability platform service to the 37,000 people gathered in New York City for National Retail Federation’s Big Show and retailers everywhere. Salesforce’s new... Read More

Commerce, Retail

Sep 14, 2018 By Mike Micucci

Salesforce Named a Leader in The Forrester Wave™: B2C Commerce Suites, Q3 2018

Salesforce B2C Commerce received the highest possible scores from Forrester in areas crucial to customer success; market presence, personalization, artificial intelligence, business intelligence and analytics, and ecosystem.... Read More

Commerce, Retail Insights

May 31, 2017 By Mike Micucci

A New Way For Partners to Sell: Introducing Sales Cloud PRM

The Partner Relationship Management industry has changed. Once focused solely on lead distribution, now companies must deeply engage with partners to drive channel success. The average company gets one-third of its revenues from channel sales and that figure tops 75% for manufacturing companies.... Read More

Sales Cloud, Sales

Mar 15, 2017 By Mike Micucci

Lightning Partner Community: Turbocharged with CPQ, Wave Analytics and Audience Targeting

Partners drive a tremendous amount of growth for many companies. According to Accenture, up to 80% of sales revenue is driven through indirect sales in some industries. That's why we launched Lightning Partner Community with Einstein last November. Lightning Partner Community enables companies to... Read More

Community Cloud, Lightning, Analytics, News

Nov 03, 2016 By Mike Micucci

Lightning Partner Community: Empower Partners to Sell Smarter and Faster

Today, Community Cloud launches Lightning Partner Community, delivering a fast and intelligent solution for companies looking to accelerate sales from their partner ecosystem. Lightning Partner Community enables businesses to arm resellers, franchisees, channel teams and more with the same tools... Read More

Community Cloud, Sales, Lightning

Sep 18, 2016 By Mike Micucci

Introducing Salesforce Einstein—Make Smarter, More Productive Connections with Community Cloud

Artificial intelligence (AI) is often thought of as something in the distant future—a sci-fi fantasy. Well, it’s not. It’s here, and it’s transforming how we interact with technology. In fact, it’s changing the way we interact with each other. Many people don’t realize just how prevalent artificial... Read More

Community Cloud, Cloud, Artificial Intelligence