Can data drive sales and also fuel passion? Yes, says Trailblazer Para Mobility. Their implementation of a Salesforce CRM has empowered their sales team to create meaningful solutions for vulnerable customers and communities....
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Gisele Kapterian and Miguel Carrasco on the relationship between service delivery and trust, and how governments can deliver services with speed and impact....
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Tips and expert insights to help you plan for growth. Salesforce launches a new Growth Toolkit to help small businesses during challenging times. Tiffani Bova, Global Growth Evangelist, Salesforce, shares her business growth expertise and highlights from the Growth Toolkit....
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Has your team delivered a six-month project in days? Built a customer community, stood up a remote service centre, launched a commerce site? Here’s how to work out how they did it and maintain that momentum....
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Consumer behavioural change drove 262% online retail revenue growth in April across ANZ — and it’s not changing back. James Johnson on the future of retail....
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Is your sales team scrolling their social feeds? They’re not slacking off, their social selling. Social media is now a legit sales platform, here’s how to make it work for your team....
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The APAC Employee Engagement Report, released today, provides critical insights to help IT and people leaders as their businesses normalise operations and accelerate out of the current crisis. Jo Gaines on the relationship between technology and employee advocacy....
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In a crisis, there are three tracks that businesses progress through, and the CIO plays a central role in each. Understanding these tracks makes it possible to identify systems that will empower plans and accelerate strategies....
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