Salesforce

Sep 22, 2020 By Salesforce

Headless Commerce 101: Meet Consumers Where They Are

Consumers want to shop with the retailer that meets them where they are – even as that ‘where’ changes. Be that retailer: find out more about headless commerce.... Read More

Commerce, Commerce Cloud, B2C Marketing, Customer Experience

Sep 17, 2020 By Salesforce

True Value: How a Culture of Innovation Helped WBP Group Fast-Track a New Tech Launch

When property valuations provider WBP Group faced the possibility of not being able to provide its services at all, the team innovated quickly but methodically to operate remotely.... Read More

Work.com, Reopen Safely, Leadership

Sep 16, 2020 By Salesforce

How to Create a Customer Journey Map

A customer journey map is a visual representation of the process someone goes through to accomplish a goal with your product or service, as well as what they do and how they feel at each stage of that process. Here’s how to create one.... Read More

Customer Journey, Customer Journeys, Customer Engagement, Digital Transformation, Marketing, Resources

Sep 09, 2020 By Salesforce

Drive hard, with a vengeance: Why CIOs are the next CEOs

Only one thing has driven more digital transformation in 2020 than CIOs. We spoke with top leaders about the opportunity for the CIO to be the next CEO.... Read More

CIO, IT, Innovation

Sep 08, 2020 By Salesforce

The Evolution of Marketing: Where to Focus Your Transformation for Success

Consumer needs and expectations around the world will continue to evolve and change. As the custodians of customer experience, marketers must refocus their transformations to ensure survival tomorrow.... Read More

Customer Experience, Digital Transformation, Marketing, Artificial Intelligence

Sep 03, 2020 By Salesforce

News: Salesforce Announces New Nonprofit Cloud Innovations

Nonprofit operating models have shifted – funding is stretched thin, demand is high, staff are remote, and programs and events are postponed and delayed. We’ve been piloting new innovations to assist with all of these challenges, and today launch the Nonprofit Cloud Summer ‘20 Release.... Read More

Not for Profit, News, Cloud, Cloud Services, Seasonal Release

Aug 27, 2020 By Salesforce

One hot minute: Our favourite Salesforce LIVE ANZ moments

From hours of insights, experience and expertise shared by Trailblazers at Salesforce LIVE Australia and New Zealand, we’ve picked our six favourite 10-second moments – just one minute of goodness.... Read More

Events, Trailblazer Story, Leadership, Customer Experience, Customer Success

Aug 25, 2020 By Salesforce

Q&A: New Zealand MD Craig Skinner on Reopening (and Re-Closing) the Auckland Office

“Going back into lockdowns has been a real blow,” says NZ MD Craig Skinner. “We’d just started to get back into the office and see what our ‘next normal’ would look like.” Still, there are lessons to be learnt from returning to the office – particularly in effectively managing ongoing risk.... Read More

Work.com, Salesforce Ohana, Reopen Safely, Leadership

Aug 24, 2020 By Salesforce

How I Lead: Miguel Carrasco, CEO, BCG Platinion APAC

BCG Platinion APAC CEO Miguel Carrasco on the central role trust plays in leadership, how he builds trust with his team, how COVID has impacted his leadership strategy and tactics, and how leaders can shepherd their teams through adversity and hold onto the resulting innovations.... Read More

Leadership, Leadership Insights, Trailblazer Story, Work.com, Public Sector

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Editors' Picks

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Salesforce

Headless Commerce 101: Meet Consumers Where They Are

True Value: How a Culture of Innovation Helped WBP Group Fast-Track a New Tech Launch

How to Create a Customer Journey Map

Drive hard, with a vengeance: Why CIOs are the next CEOs

The Evolution of Marketing: Where to Focus Your Transformation for Success

News: Salesforce Announces New Nonprofit Cloud Innovations

One hot minute: Our favourite Salesforce LIVE ANZ moments

Q&A: New Zealand MD Craig Skinner on Reopening (and Re-Closing) the Auckland Office

How I Lead: Miguel Carrasco, CEO, BCG Platinion APAC

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