Nov 09, 2022 By Salesforce

Intrepid Travel Makes Magic in Perth: Salesforce Live 2022 Highlights

Across Australia and New Zealand, Salesforce Live is taking the best parts of Dreamforce 2022 and tailoring them with lessons from local Trailblazers. Here are the stand-out moments from our first stop in Perth, WA.... Read More

Customer Success, Digital Transformation

Nov 08, 2022 By Salesforce

These 4 Marketing Trends Are Reshaping How We Connect With Customers

We surveyed 6,000 global leaders to find out how new technologies and expectations are changing the way businesses build relationships with customers. Here are the key findings and tips for success from our newest State of Marketing report.... Read More

Marketing

Want to Build Creative Campaigns? Start With a Customer Journey Map

Oct 31, 2022 By Salesforce

Start Using Customer Journey Maps For Creative Campaigns

Discover what a customer journey map is, how to create one and why it can drive creativity.... Read More

Customer Journey, Customer Experience, Customer Engagement, Marketing

Oct 26, 2022 By Salesforce

5 Accurate Sales Forecasting Techniques for Predictable Revenue

Which sales forecasting techniques set sales teams up for accurate data and steady revenue? Before you plan, take this advice. ... Read More

Sales

‘As IT leaders, are we doing enough?’ HCF, hummgroup, Commonwealth Bank And Riparide Talk Sustaining Digital Transformation [Innovation Circle 2022]

Oct 18, 2022 By Salesforce

HCF, hummgroup, Commonwealth Bank And Riparide Talk Sustaining Digital Transformation [Innovation Circle 2022]

How can IT leaders keep driving innovation during times of uncertainty? Leaders like HCF and Commonwealth Bank shared insights at this year’s Innovation Circle 2022.... Read More

Platform

Oct 13, 2022 By Salesforce

New research: Customer service trends include automation and C-suite representation

Our 5th edition of the State of Service Report surveyed 8,000 customer service professionals all over the world. Here’s what we found in Australia and New Zealand, including how service organisations are managing the need to do more with less. Previous years saw service organisations rushing to... Read More

Service, Customer Service, Customer Satisfaction, Customer Experience, Future of Work, Digital Transformation

Sales Tips: 4 Ways To Turn An Unsellable Product Into A Must-Have

Oct 10, 2022 By Salesforce

Sales Tips: 4 Ways To Create A Sales Strategy to Sell Unsellable Products

Trying to work out how to sell an unsellable product? Here are four ways sales leaders can create a sales strategy so sales reps can sell the unsellable. ... Read More

Sales, Sales Strategies, Sales Cloud, Customer Success