Paul Zahra

Paul Zahra is CEO of the Australian Retailers Association.

Jun 28, 2017 By Salesforce

Infographic: 4 ways to win on customer experience

Customer experience has become the battleground for business differentiation. And top customer service teams are paving the way. Here’s how.... Read More

Customer Service, Customer Experience, Service, Service Cloud

Jun 27, 2017 By Naomi Simson

One Shark’s advice on managing small business growth

Entrepreneur, Naomi Simson, provides insights on how small businesses can manage business growth and the role customer centricity plays.... Read More

Small Business, Guest Blog, Practical Tips

Jun 25, 2017 By Richard Socher

AI: Everything you need to know

AI is at the tipping point of being the next disruptor. Our Chief Scientist Richard Socher discusses what’s coming, and what it will mean for businesses.... Read More

Einstein, Research, Innovation, Artificial Intelligence

Jun 23, 2017 By Salesforce

How to achieve customer-centricity in financial services

Superannuation fund Mercer is transforming its business by prioritising customer-centricity – a feat only possible through technology.... Read More

Customer Experience, Financial Services, Customer Success, Success Stories, Customer Story

Jun 21, 2017 By Michelle Mountford

Deloitte Access Economics Report: 3 digital trends impacting small business

A new report from Deloitte Access Economics reveals three digital trends that small business can’t afford to ignore.... Read More

Small Business, SMB Spotlight, Digital Business

Jun 19, 2017 By Mick Gawalski

Veterans can provide solution to Australian tech skills shortage

Former Australian Defence Force member, Mick Gawalski, discusses how veterans can provide part of the solution to the Australian tech skills shortage.... Read More

Guest Blog, Success Stories, IT

Jun 16, 2017 By Tony J Hughes

The future of B2B sales: How to adapt to survive and thrive

Insights from a recent Sales Masterminds APAC Leadership Forum with Australian sales thought-leaders: Graham Hawkins, John Smibert and Tony Hughes .... Read More

Sales, Sales Strategies