Apr 26, 2022 By Leandro Perez

How Do We Make Customer Centricity More Than a Tagline?

Leandro Perez and Brian Solis discuss what it truly means to be a customer centric business and how to make customer centricity a reality.... Read More

Customer Service, Customer Experience, Customer Engagement, Thought Leadership

Mar 04, 2022 By Leandro Perez

Is Customer Loyalty the New Currency?

Customer loyalty is a driving force behind business success. Learn why CEOs care about it, and how to foster customer loyalty.... Read More

Customer Engagement, Digital Transformation, Salesforce CMS

Feb 11, 2022 By Leandro Perez

How to Upskill for the Future of Work According to Our Salesforce Community

Leandro Perez gets insights from the Salesforce community about their key learnings from 2021 and how to skill up for the future of work. ... Read More

Future of Work, Leadership, Leadership Insights, Practical Tips

Jul 23, 2020 By Leandro Perez

4 Ways We Built Team Resilience for the Next Normal

It’s vital that we uncover how we built team resilience during uncertain times, and how we can continue to build it for the rest of 2020 and beyond.... Read More

Leadership, Work.com, Leadership Insights

Mar 26, 2020 By Leandro Perez

How to Turn an In-Person Event Into a Compelling Virtual Experience

In February, Salesforce turned its World Tour Sydney conference into a virtual event in just 10 days. Here’s what we learned, along with tips for how you can do the same for your company. Last month, due to the unprecedented situation with COVID-19, we spent 10 days pivoting Salesforce World Tour... Read More

Digital Transformation, Marketing, Customer Experience, Leadership, Strategy, Leading Through Change