360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 24, 2016 By Shahar Banay

How to "Uberize" Your Business

Since digital innovations have begun to deliver higher standards of customer service in some areas, consumers’ expectations have been raised across the board. Uber, in particular, has raised the bar for customer experience by delivering quick, reliable, on-demand services that are cheaper than the... Read More

Service, Service Cloud

Sep 30, 2016 By Joshua March

How to Be Human: Rewriting the Script for Customer Care

When customer service is done right, a client walks away satisfied that their issue has been resolved. When it’s done spectacularly, they walk away feeling that the company they’ve just interacted with actually cares about them as an individual.This obviously is reflected by the tone of the... Read More

Customer Service, Service, Customer Experience

Sep 18, 2016 By Mike Milburn

The Future of Customer Service is Here: Introducing Service Cloud Einstein

The implications of artificial intelligence (AI) for customer service are staggering and truly limitless. But until now, most customer service leaders have been unable to put intelligence in action. They lacked the army of data scientists needed to make sense of the data. And even if they were able... Read More

Service Cloud, Service, Artificial Intelligence

Sep 15, 2016 By Ben Noble

Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center

We all have our limits. Work takes a toll on us physically and mentally, and if pushed too far, we inevitably burnout. Even in the most positive settings, we only have so much we can give to our work week. And for many of us working in the world of contact centers, we give a lot. Luckily, companies... Read More

Customer Service, Service

Aug 15, 2016 By Emily Stanford

Thinking about Connecting Your Sales and Service Platforms? Consider These 8 Things

Today, businesses have a wealth of terrific choices when it comes to applications and platforms for both sales and service, including commercial products from software vendors, as well as applications that have been built in-house. Many businesses have tackled optimizing their sales process with... Read More

Sales, Sales Cloud, Service, Service Cloud

Jul 18, 2016 By Mark Bloom

Are You Sending Your Field Service Technicians to Club?

If not, you should be asking yourself why not. Techs in the field are the closest contact with your customer, which means they have the potential to be your best salespeople. Here’s why: Field service techs are in a great position to turn their success into an upsell. There is gold in the question,... Read More

Service, Service Cloud

Jul 06, 2016 By Laura Norman

4 Ways You Can Tap Your Customer Support to Deliver an Amazing Customer Experience

Today’s companies don’t just compete on price, product, or promotion: these days it’s the customer experience that counts! In fact, according to analyst firm Gartner, 89% of companies now expect to compete mostly on the basis of experience (versus 36% four years ago). This may sound difficult if... Read More

Customer Service, Service, Service Cloud

Jun 10, 2016 By Karen Mangia

7 Decisions on the Path to Customer Success

What does it take to build and sustain a customer-centric culture in your organization? What are the key decisions to accelerate your progress? What would you do differently if you could build your Voice of Customer program from scratch? I had the opportunity to interview Kristen Engelhardt, Vice... Read More

Cloud, Service

Jun 09, 2016 By Nisha Pattan

Seamless Experiences: The New Currency in Retail Banking

Can saving 5 minutes really be the difference between choosing one bank over another? How much can a seamless customer experience really affect customer preference? Let me share my experience purchasing my first home to show you just how pivotal those 5 minutes can be for your banking... Read More

Cloud, Service, Financial Services, Cloud Services

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to "Uberize" Your Business

How to Be Human: Rewriting the Script for Customer Care

The Future of Customer Service is Here: Introducing Service Cloud Einstein

Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center

Thinking about Connecting Your Sales and Service Platforms? Consider These 8 Things

Are You Sending Your Field Service Technicians to Club?

4 Ways You Can Tap Your Customer Support to Deliver an Amazing Customer Experience

7 Decisions on the Path to Customer Success

Seamless Experiences: The New Currency in Retail Banking

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First