Joshua March

Joshua March is the CEO of Conversocial, which he founded in 2009 based on his vision that online communication and customer service was undergoing a fundamental shift. A leading proponent of social media, Joshua previously founded leading social application company iPlatform, one of the world’s first Facebook Preferred Developers, which was acquired in 2012.

Sep 30, 2016 By Joshua March

How to Be Human: Rewriting the Script for Customer Care

When customer service is done right, a client walks away satisfied that their issue has been resolved. When it’s done spectacularly, they walk away feeling that the company they’ve just interacted with actually cares about them as an individual.This obviously is reflected by the tone of the... Read More

Customer Service, Service, Customer Experience

Jan 08, 2016 By Joshua March

How Social Media is Creating a Customer Experience Revolution

Brands that look to set themselves apart from the rest, in the new reality of the open digital marketplace, know that customer experience is the differentiator. The bar has been raised in customer experience expectations and brands who fail to see the writing on the wall are finding themselves... Read More

Customer Service, Social Media