Jul 18, 2016 By Mark Bloom

Are You Sending Your Field Service Technicians to Club?

If not, you should be asking yourself why not. Techs in the field are the closest contact with your customer, which means they have the potential to be your best salespeople. Here’s why: Field service techs are in a great position to turn their success into an upsell. There is gold in the question,... Read More

Service, Service Cloud

May 09, 2016 By Mark Bloom

The Top 3 Things I Learned at Field Service USA

A few days ago I was in in Palm Springs, not to take advantage of their phenomenal golf courses and spas, but to engage with companies across industries seeking to provide a better experience to their customers through outstanding field service. Field Service USA is a leading market showcase of... Read More

Service, Service Cloud

Feb 19, 2016 By Mark Bloom

Connecting the Dots: What Customers Expect You to Know

In the modern era of connected people and products, the expectations of your customers are rising exponentially. You cannot just meet these expectations by answering the phone quickly, or responding to an online post with lots of smiley-faced emoticons. Customers are expecting you to be working... Read More

Customer Service, Service, Service Cloud