360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 07, 2016 By Alexa Schirtzinger

Anticipating Your Customers’ Needs: It’s Easier Than You Think

Keith Pearce is VP of Marketing for Service Cloud at Salesforce. An industry veteran who got his start close to 20 years ago at Siemens, he’s a firm believer in the transformative value of great customer service — both to companies and to their customers. Recently, we caught up with Keith to get... Read More

Customer Service, Service

May 16, 2016 By Malachy Walsh

Customer Success Starts with Great Customer Service: The True Story of a Couch and a Bed in the Age of the Customer

Late last year, my wife and I bought a couch and a bed. We’d seen them in a showroom where the items looked beautiful. It was easy to imagine the items in our home. In fact, we were excited enough to buy sheets and pillows in the store where we placed the order. We even signed up for the email... Read More

Service Cloud, Service

May 09, 2016 By Mark Bloom

The Top 3 Things I Learned at Field Service USA

A few days ago I was in in Palm Springs, not to take advantage of their phenomenal golf courses and spas, but to engage with companies across industries seeking to provide a better experience to their customers through outstanding field service. Field Service USA is a leading market showcase of... Read More

Service, Service Cloud

May 05, 2016 By Mike Milburn

The Bay Area's Other Winning Streak: Salesforce Recognized as a Leader in Gartner's CRM Customer Engagement Center Magic Quadrant

Before the NBA playoffs started the talk of the town here and across the country was about the NBA’s Golden State Warriors winning streak, and today I wanted to highlight how Salesforce is celebrating one of our own. Just a week ago we were recognized, for the 8th consecutive year, as a leader in... Read More

Service, Service Cloud, Leadership

Apr 29, 2016 By Emily Stanford

How Field Service Lightning Delivers a New Era of Connected Field Service

From the customer perspective, field service gets a bad reputation — and it’s no secret why. Field Service horror stories are ubiquitous — like the technician who arrives at the very end of a 4-hour appointment window, without the right tools to solve the problem. Your customer’s expectations... Read More

Lightning, Innovation, Service, Service Cloud

Apr 18, 2016 By Emily Stanford

5 Tips and Tricks for Amazing Customer Service

In the Age of the Customer, expectations for service have never been higher. Your customers carry more devices, and are more connected, informed and empowered than ever before. Today’s ultra-smart customer demands connected, seamless, omnichannel experiences — and they won’t settle for anything... Read More

Customer Service, Service Cloud, Service

Mar 30, 2016 By Carlos Russo

6 Reasons You Need A Customer Education Program

Customer success is changing. Gone are the standard days of implementation and support tickets. With technology companies producing more complex software, properly educating customers is quickly becoming a top priority. Fortunately, many companies have recently begun hiring customer success... Read More

Customer Success, Service

Mar 24, 2016 By Emily Stanford

3 Stats that Will Have You Rethinking How Your Business Does Field Service

It’s no secret that technology is transforming how companies are interacting with its customers on a daily, hourly, minute-by-minute basis. Each touchpoint is an opportunity to deepen that customer relationship, glean important insights, and build loyalty to your brand. However, field service in... Read More

Customer Service, Service, Service Cloud

Mar 22, 2016 By Emily Stanford

4 Keys to Customer Service that Goes Beyond the Call of Duty

We are officially in the age of the customer. That means forget about your sales team, forget about your marketing team. Forget about IT. Just have everyone move to the customer service department. ...okay, well, that may be a bit extreme. I’ll dial it back: Now more than ever, customer service... Read More

Customer Service, Service, Service Cloud, Featured

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Anticipating Your Customers’ Needs: It’s Easier Than You Think

Customer Success Starts with Great Customer Service: The True Story of a Couch and a Bed in the Age of the Customer

The Top 3 Things I Learned at Field Service USA

The Bay Area's Other Winning Streak: Salesforce Recognized as a Leader in Gartner's CRM Customer Engagement Center Magic Quadrant

How Field Service Lightning Delivers a New Era of Connected Field Service

5 Tips and Tricks for Amazing Customer Service

6 Reasons You Need A Customer Education Program

3 Stats that Will Have You Rethinking How Your Business Does Field Service

4 Keys to Customer Service that Goes Beyond the Call of Duty

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First