According to a recent Forrester report, 56% of B2B buyers make half or more of their purchase decisions online. eCommerce is no longer limited to the confines of traditional B2C companies like retailers or grocery chains. Today’s business buyers are pressed for time, have a multitude of choices,...
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“It’s more than a modern look. We’ve used Sales Cloud Lightning to change the overall sales experience.”
--Linsay Miller, Director of Sales Analysis & Data Governance
For over 40 years, Aspect Software has helped its clients improve their customer experience with contact center, self service,...
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Over the last 12 years, I've played various roles in the extended Salesforce Ohana. I've been an admin, a partner, and a customer. In those roles, I’ve seen adoptions of the platform that ranged anywhere from acceptable all the way to epic.
In particular, one that I will always remember is a former...
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“Overall we are using more of Salesforce now since adopting Lightning. We are getting more out of our investment.” Sarah Grove, Manager of Salesforce at CommScope
CommScope is a Trailblazer for telecom. CommScope helps design, build and manage the world’s most advanced wired and wireless networks....
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Companies across the globe are in the middle of significant transformation as a result of the new ASC 606 accounting standard. As a result, public and private companies alike have to take on new approaches to recognizing revenue. At the most basic level, this means different ways to capture and...
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Peer-to-peer business solutions review platform G2 Crowd just issued its latest CPQ software report, highlighting the best Configure, Price, Quote products for business professionals. We’re happy to announce that Salesforce CPQ has been named the leader, with the highest combined score for customer...
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This is the environment that today’s account executive lives in:
Our buyers receive 100+ emails a day
Our voicemails have a less than a 5% chance of being returned
We “engage” a prospective client 2 attempts or less before giving up
We use email & phone as the primary means of outreach
Oh...
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The stereotype of a sales rep is an effervescent extrovert who charms people into buying anything at any price. But really, there are 1,000 ways to succeed in sales, and if you are an introvert considering a sales career, take heart. You can do it, and do it just as well as your extroverted...
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What’s your favorite equation? Is it the Pythagorean Theorem? E=mc²? i²=-1? Euler’s Identity?
Unless you’re a huge math geek, you probably don’t think about formulas as much as I do—if you think about them at all. For most, equations are like noses: it’s always right in front of your eyes, but you...
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