360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 28, 2020 By Mike Katz

T-Mobile Supports Distance Learning and a New Way To Work

For T-Mobile, the pandemic meant helping employees, customers, and communities adapt to a new reality at a time when staying connected is more critical than ever. Here Mike Katz, vice president of T-Mobile for Business, discusses how they made swift decisions... Read More

Business as a Platform for Change, Sales, Sales Cloud, Communications, Leading Through Change

Jul 14, 2020 By Jason Taylor

3 Steps To Quickly Launch New Products and Pricing

When government orders for sheltering-in-place and social distancing began in March, many small businesses were forced to temporarily close their doors. The Podium team knew they had to step up for their customers. Here's what they did... Read More

Digital Transformation, Sales, Sales Cloud, Leading Through Change, Quote-to-Cash

Jun 27, 2020 By Ann Marie Aviles

Keeping up With an Unexpected Sales Surge: A Disposable Glove Distributor's Advice

Brick and mortar reopenings do not mean “back to business as usual.” Heightened concerns around safety and sanitization mean retailers must rethink operations. Disposable glove distributor, AMMEX, is one Trailblazer helping others ramp up and re-engage their clients ... Read More

Customer Engagement, Commerce, Pardot, Sales Cloud, Manufacturing, Consumer Goods, Leading Through Change

Jun 24, 2020 By Julie Bordato

Bay Area Lab Builds Fast and Secure Way To Share COVID-19 Test Results

UC Berkeley's Innovative Genomics Institute (IGI) is using Salesforce products to deliver faster COVID-19 test results. With labs facing major backlogs, it can take weeks for patients to get results. Now, Berkeley is running tests and providing critical results within 24 hours – all for free. ... Read More

Digital Transformation, Sales, Sales Cloud, Healthcare & Life Sciences, Innovation, Leading Through Change

Jun 20, 2020 By Ann Marie Aviles

How One Restaurant Used Its Tech Stack and 3 Extra Feet of Kitchen Space To Expand Nationally

It’s difficult enough to run a profitable restaurant under typical circumstances. But as COVID-19 forced the closure of thousands of restaurants nationwide, being in the food service industry is especially precarious. Despite the odds, one restaurant has continued its nationwide expansion. Wow Bao,... Read More

Digital Transformation, Commerce, Leading Through Change, Retail, Sales Cloud

Jun 16, 2020 By Chelsie Groslie Cheney

How To Grow Your Professional Services Business During Tough Times

Accountants. Consultants. Lawyers. These professions have one thing in common: they put their clients at the center of everything they do. As a top 25 CPA and advisory firm, Eide Bailly entered this pandemic committed to helping our clients navigate an uncertain future, even as we were facing the... Read More

Customer Engagement, Sales, Sales Cloud, Financial Services, Leading Through Change

May 27, 2020 By Andy Kofoid

4 Things I Wish I Knew About Sales Forecasting Earlier in My Career

Sales forecasting is both an art and a science. In my 20+ years of sales leadership, I’ve spent hundreds of hours thinking about sales forecasts. These forecasts answer two simple questions: how much do we plan to sell, and when will we deliver those numbers? As hard as my team and I work on our... Read More

Digital Transformation, Leading Through Change, Sales Cloud, Sales

May 21, 2020 By Pilar Schenk

Selling From Home: How to Create a Strong Sales Culture That Drives Results

McAfee, a Salesforce customer, wrote this article. While the world battles a health crisis, it’s facing another imminent threat: cyberattacks. Over the past few months, as many of us started working from home, the number of security threats have surged. Hackers capitalize on the vulnerabilities... Read More

Digital Transformation, Sales, Sales Cloud, Leading Through Change

Apr 23, 2020 By Andy Moldenhauer

PPE to the People: How 3M Is Managing Sales Teams From Home

3M, a Salesforce customer, wrote this article. The last month at work has been one of the most challenging and rewarding of my career. That’s because I lead customer relationship management (CRM) at 3M. As the major producer of single-use N95 respirator masks, hospital cleaning solutions, and other... Read More

Digital Transformation, Sales, Sales Cloud, Leading Through Change, Strategy, CRM, Guest Blog

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

T-Mobile Supports Distance Learning and a New Way To Work

3 Steps To Quickly Launch New Products and Pricing

Keeping up With an Unexpected Sales Surge: A Disposable Glove Distributor's Advice

Bay Area Lab Builds Fast and Secure Way To Share COVID-19 Test Results

How One Restaurant Used Its Tech Stack and 3 Extra Feet of Kitchen Space To Expand Nationally

How To Grow Your Professional Services Business During Tough Times

4 Things I Wish I Knew About Sales Forecasting Earlier in My Career

Selling From Home: How to Create a Strong Sales Culture That Drives Results

PPE to the People: How 3M Is Managing Sales Teams From Home

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First