360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 14, 2020 By Tiffani Bova

Selling From Home: 10 Sales Questions From Our Community, Answered

COVID-19 has changed the way we do sales forever. Nearly everyone is now a virtual, remote seller, and that will remain mostly true even when it’s safe for us to go back to the office. It’s a major shift – one that’s led many of you to reach out for advice on how to best sell from home. Well, ask... Read More

Customer Engagement, Sales, Sales Cloud, Leading Through Change, Thought Leadership

Apr 02, 2020 By Peggy Alford

How PayPal Is Focused on Helping During Crisis

PayPal, a Salesforce customer, wrote this article. When the World Health Organization declared the novel coronavirus a pandemic last month, I was two weeks into my new job at PayPal. As the new head of global sales, my main goal was to give my team everything they needed to help our customers. But,... Read More

Business as a Platform for Change, Sales, Sales Cloud, Leading Through Change, Financial Services, Customer Story, Thought Leadership

Mar 20, 2020 By Polly Sumner

How to Maintain Customer Relationships While Working Remotely

My job is to ensure every customer gets the most value out of Salesforce, but my passion is establishing and building trust. As the Chief Adoption Officer, I spend more than half my time meeting with customers all around the world. It’s that face-to-face interaction that helps me help them. On any... Read More

Digital Transformation, Leading Through Change, Sales, Sales Cloud

Mar 20, 2020 By Mandy Febus

3 Tips for Digitally Transforming Your Lead-to-Cash Process

Valpak, a Salesforce customer, wrote this article. I’m an accidental admin. I didn’t set out to learn Salesforce — it just happened. I was first introduced to Salesforce 15 years ago at my first job out of college. The IT team there had installed it as a sort of set-it-and-forget-it tool. I... Read More

Digital Transformation, Sales, Sales Cloud, Quote-to-Cash, Guest Blog

Mar 13, 2020 By Akansha Sidhwani

4 Cornerstones of Sales Productivity Every Leader Should Know

If you’re a sales leader, you might think you know what your teams do all day: sell. Surprisingly, global sales research reveals reps spend less than half of their time selling. According to the survey data from thousands of reps: Sales reps spend 66% of time on non-selling activities. The top... Read More

Sales, Sales Cloud

Mar 11, 2020 By Chris Cate

How to Get Stakeholder Buy-In During Your Quote-to-Cash Transformation

Valpak, a Salesforce customer, wrote this article. It’s clear revenue is the main reason why the stakes for any quote-to-cash transformation is so high. If you mess with revenue, your company could end up in trouble fast. Quote-to-cash is directly related to the lifeblood of your business. As such,... Read More

Quote-to-Cash, Sales, Sales Cloud, Guest Blog

Mar 07, 2020 By Annie Wright

What Is Salesforce CPQ?

Sales reps know the truth — most of their time isn’t spent selling. Research shows reps spend about 66% of their time generating quotes, writing proposals, and getting approvals instead of closing deals. CPQ can benefit your business and help your reps overcome common sales hurdles. If your reps... Read More

IT, Quote-to-Cash, Sales, Sales Cloud

Feb 28, 2020 By Hasina Anderson

How Our Sales Team Got Started With Voice

This article is contributed by One Call, a Salesforce customer and beta user of Einstein Voice Assistant. A workers’ compensation services leader for nearly 30 years, One Call is using voice technology to help their employees be more productive, and in turn, deliver a better customer... Read More

Sales, Sales Cloud, Einstein, Artificial Intelligence

Feb 20, 2020 By Joanne Pantuso

How We Manage Recurring Revenue — and How You Can Too

Relationships between businesses and customers used to end after a single sale. Thanks to recurring revenue models, it doesn’t have to stop there. Recurring revenue models extend relationships between buyers and businesses over time. In the B2C space, subscription services are a popular type of... Read More

Quote-to-Cash, Sales, Sales Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Selling From Home: 10 Sales Questions From Our Community, Answered

How PayPal Is Focused on Helping During Crisis

How to Maintain Customer Relationships While Working Remotely

3 Tips for Digitally Transforming Your Lead-to-Cash Process

4 Cornerstones of Sales Productivity Every Leader Should Know

How to Get Stakeholder Buy-In During Your Quote-to-Cash Transformation

What Is Salesforce CPQ?

How Our Sales Team Got Started With Voice

How We Manage Recurring Revenue — and How You Can Too

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First