360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 01, 2013 By Maria Ignatova

How Mobile Enablement Can Supercharge Your Sales Force [INFOGRAPHIC]

Every sales team is crunched to sell more and sell fast. The latest shortcut to this sales nirvana is considered to be mobile sales enablement. According to the Sales Management Association, 70% of sales organizations using tablets are already realizing positive ROI. The top benefits for sales... Read More

Mobile, Sales

Mar 30, 2013 By Jared Paul

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community was discussing this week, and introduce you to new community members you should be following. Glad to see many Seattle developers come... Read More

Community

Mar 29, 2013 By Kevin Baldacci

The 13 Most Effective Ways to WOW Your Customers

Desk.com's Principles of Customer WOW from Desk In an age when the social customer demands and expectaions have risen to new heights, customer support teams have been required to adapt accordingly. In the case of Desk.com, our team strives to provide what we like to call: "Customer... Read More

Desk.com, Customer Service

Mar 28, 2013 By Amanda Nelson

25 Social Media Stats About Your Customers

This post was originally published on the Marketing Cloud Blog. Being a customer company starts with understanding how your customers use social media. And while we all know that the number of social media users, channels, time spent and content created is rising, it's important to... Read More

Marketing, Marketing Cloud, Social

Mar 27, 2013 By Kyle Porter

How to Automate Sales Research Now That Google Reader is Dead

Kyle Porter is the CEO of SalesLoft, Sales Intelligence This month Google announced the upcoming death of their RSS product Google Reader. This is bad news for sales professionals everywhere because Google Reader was one of the easiest and most effective tools for researching... Read More

Sales

Mar 27, 2013 By Michael Lazerow

Why Weirdos Outperform Normals

My kids think I’m weird. I talk in weird voices. I come up with weird games. I listen to Phish. I like when they call me weird. Weird is good, I tell them. Normal is blah. You don’t want to be blah. Blah is boring. Boring people are forgettable. I like weirdos. They are interesting. They have... Read More

Featured, Work

Mar 27, 2013 By Kevin Baldacci

4 Tips for Being Great at Social Customer Service

Nowadays there is one challenge that all organizations will inevitably face: dealing with unhappy customers on social media. Whether you dread this or not, interacting with your customers on social can help you build up your brand and show off quality customer service. Research shows that 83%... Read More

Desk.com, Customer Service

Mar 26, 2013 By Hollie Wegman

AppExchange All-Star: James Mayfield's App Picks

Salesforce customers are using apps to make work easier every day. Given the power of apps it's only natural that some people develop a special fondness and become full-fledged app experts. We call these folks "AppExchange All-Stars." Please welcome James Mayfield to... Read More

AppExchange

Mar 26, 2013 By Stuart Leung

7 Ways CRM Can Increase Your Sales [Infographic]

Transform your Small Business with CRM and Accounting Software A CRM application is an invaluable tool that will simplify the management of your small business. Implementing the right CRM can increase sales efficiency – you can close more deals, increase sales, and improve forecast accuracy.... Read More

Featured, Sales, Sales Cloud, Small Business

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Mobile Enablement Can Supercharge Your Sales Force [INFOGRAPHIC]

Salesforce Community: Tweets of the Week

The 13 Most Effective Ways to WOW Your Customers

25 Social Media Stats About Your Customers

How to Automate Sales Research Now That Google Reader is Dead

Why Weirdos Outperform Normals

4 Tips for Being Great at Social Customer Service

AppExchange All-Star: James Mayfield's App Picks

7 Ways CRM Can Increase Your Sales [Infographic]

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First