360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 18, 2013 By Gina Sheibley

Renowned Cryptographer Taher Elgamal is Our New CTO of Security

Salesforce.com has an ongoing commitment to the security and trust of our customers. We continue to hire and develop leading talent in the area of security. With that, we’re proud to announce that Dr.Taher Elgamal has joined salesforce.com as our CTO of Security. Taher is an... Read More

News

Mar 18, 2013 By Bob Marsh

The Other Guys: Why Average Sales People Are Your Most Valuable Asset

A Flawed Approach Most of you have probably heard this line before: "First prize is a Cadillac Eldorado. Second prize is a set of steak knives. Third prize is you're fired." It's from the 1992 classic film about sales, Glengarry Glen Ross. As a refresher, the film details the... Read More

Sales

Mar 16, 2013 By Jared Paul

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community was discussing this week, and introduce you to new community members you should be following. Do you want to know what feels better than... Read More

Community

Mar 15, 2013 By Corinne Roberts

Why Mobile Matters for Customer Service and the Service Cloud

One of the top trends for the customer service industry in 2013 is the rise of mobile technology, according to Principal Analyst for Forrester Research, Inc., Kate Leggett. Until just recently, mobile was seen as a tool for sales, marketing, and eCommerce departments. However, mobile will become... Read More

Service Cloud, Customer Service, Mobile

Mar 15, 2013 By John Vogt

Summer '13 Sandbox Preview Instructions

The salesforce.com Summer ‘13 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! If you are a Force.com Sandbox customer, you have the opportunity to get early access to Summer ‘13 in your Sandbox and test new customizations and... Read More

Seasonal Release

Mar 15, 2013 By Dan Perry

The Biggest Mistake a Sales VP Can Make

Dan Perry is a Principal at Sales Benchmark Index. More than 40% of all Sales Managers don’t make their yearly quota. Their bosses’ first thought is to fire those sales managers because “Who needs a Sales Manager if they can’t make their number?” How are you measuring your sales... Read More

Sales

Mar 14, 2013 By Amanda Nelson

10 Great Social Media Marketing Ideas from SXSW

This post appreared on the Marketing Cloud blog. SXSW 2013 offered many exciting sessions around social media marketing. Our team worked to attend as many as possible to bring you 10 stellar social media marketing ideas from the show. Here's our take. 1. Like Austin itself, keep it... Read More

Marketing, Marketing Cloud, Social

Mar 14, 2013 By Patty Nghiem

Leaning In: Going Back to Work After Being a Stay-at-Home Mom

I’d had a great run. Straight out of college, I went to work at a fast-growing technology company, where I gained invaluable experience by taking on new challenges and new positions every year. I then joined a startup that offered even more growth. I was promoted to vice president before I... Read More

Careers

Mar 13, 2013 By John Goodman

10 Customer Support Myths

There are at least 10 marketing and service clichés that most executives accept as fact that, when put into practice, cause disaster or at least leave huge amounts of money on the table. Think about all the nutritional fads and diet fads that were considered gospel at the time and had broad... Read More

Desk.com, Customer Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Renowned Cryptographer Taher Elgamal is Our New CTO of Security

The Other Guys: Why Average Sales People Are Your Most Valuable Asset

Salesforce Community: Tweets of the Week

Why Mobile Matters for Customer Service and the Service Cloud

Summer '13 Sandbox Preview Instructions

The Biggest Mistake a Sales VP Can Make

10 Great Social Media Marketing Ideas from SXSW

Leaning In: Going Back to Work After Being a Stay-at-Home Mom

10 Customer Support Myths

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First