Apr 15, 2013 By David Austin

How to Recognize Employees

Appreciated workers make great employees.  However, a recent survey shows a gap exists between how senior management and employees perceive company recognition efforts.  While 56% of senior management surveyed felt their company was above average at appreciation, only 23% of staff... Read More

Featured, Sales, Work

Apr 12, 2013 By Jared Paul

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community discussed this week, and introduce you to new community members you should be following. Thrilled and honored to be named a @salesforce... Read More

Apr 12, 2013 By Dana Oshiro

5 Criteria to Form a Lean In Circle

Facebook COO Sheryl Sandberg's "Lean In: Women, Work and the Will to Lead" is certainly a divisive force in the business world. On the one hand the book has been touted as a modern day feminist manifesto, on the other it has been criticized as elitist and insular. Regardless of where you... Read More

Careers, Community, Work

Apr 11, 2013 By Salesforce

Assessing Your Customer-Centric Competencies

This post was originally published on the Desk.com blog. Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT Power. So... Read More

Desk.com, Customer Service

Apr 11, 2013 By Andrew Gothelf

10 Content Marketing Tips from Agencies

This post originally appeared on the Salesforce Marketing Cloud blog.  Agencies can and should play a role in content marketing, according to the panel. Advertising and PR can play a strong role in effective content marketing. In a Social Content Summit panel titled, "Agencies... Read More

Marketing Cloud

Apr 11, 2013 By John Goodman

Price Matters, But Service Matters More

Myth: “Service is nice, but price wins customers–look at Wal-Mart!” Fact: Some customers may buy on price, but most customers will pay a premium for great service. My “Exhibit A” is Starbucks, which my editor calls “FourBucks”.  Why would anyone ever pay four dollars for a cup of coffee??... Read More

Customer Service, Service Cloud

Apr 10, 2013 By Matt Brown

It's Springtime and Here's Our New Crop of MVPs!

It's that time again to recognize a fresh new crop of Salesforce MVPs.  This marks our 7th class of MVPs, and the talent just keeps getting stronger and stronger.  Not only do we have 24 brand new MVPs, we also have 22 that have been re-rewarded MVP status and will be serving... Read More

Community, MVPs

Apr 10, 2013 By Matt Bertuzzi

The 4 Pillars of Outbound Prospecting Success [INFOGRAPHIC]

See "The State of Outbound Prospecting" infographic below for an update on the latest trends.-- Let’s be honest, outbound prospecting is hard work. Yet some organizations generate new business so effectively from outbound efforts, we’re left wondering: What’s in the water over there? I... Read More

Sales

Apr 08, 2013 By David Austin

The Secret of Sales Performance

One of the biggest investments of B2B companies is in the compensation of their sales force. Money traditionally has been considered the number one motivator and productivity booster for sales teams. But what if money isn't enough? How do you take the performance of your team to your next... Read More

Sales, Work