Apr 02, 2015 By Kevin Baldacci

Small Business Spotlight: How to Grow Revenue with Personalized Prospecting

Bespoke Collection endeavors to deliver highly personalized customer experiences through a curated selection of premium wine, membership, and art offerings that make the most of their three unique brands: Blackbird Vineyards, Ma(i)sonry Napa Valley, and Recuerdo... Read More

Data.com, Featured, Leadership, Sales Cloud, Small Business, SMB Spotlight

Feb 14, 2014 By Kevin Baldacci

5 Heartfelt Ways to Deliver Lovable Customer Service

Relationships can be tough – especially customer-to-company relationships. The gap between customers’ expectations and the service they receive is widening as today’s solutions and smart objects become even faster. This Valentine’s Day, I am going to make it easy for you and share five... Read More

Featured, Customer Service

Feb 10, 2014 By Kevin Baldacci

Why TinderBox Moved to Desk.com and the Salesforce1 Platform

Nearly a year ago, Desk.com's customer, TinderBox, made the decision to move from their old customer support solution to the Salesforce1 Platform where they immediately saw growth of their business. Their connected employees were able to solve problems faster and leverage expertise across the... Read More

Customer Service

Jan 30, 2014 By Kevin Baldacci

Announcing Next Generation Business Insights for Desk.com

At Desk.com, we have always believed in providing our customers with cutting edge, industry leading functionality - from a painless setup, to an intuitive, superfast agent interface. Today, we are excited to announce New Business Insights, Desk.com’s next generation Reporting and Analytics.... Read More

Desk.com, Customer Service

Jan 28, 2014 By Kevin Baldacci

4 Creative Ways to Drive Traffic To Your Online Support Center

Online support centers are worthless if nobody is using them - that’s why you need to focus on driving traffic to your site. Not only that, if you’re not focusing on getting customers to your site, chances are you’re probably not thinking about self-service much to begin with. Once you've... Read More

Marketing, Customer Service

Dec 10, 2013 By Kevin Baldacci

A Look at the Dreamforce Customer Engagement Center

This year, with over 130,000 people registered for Dreamforce, the social engagement team had estimated receiving about 200,000 social interactions between Monday and Thursday. As fantastic as this number was, there was still a sporadic mix of sentiment in social interactions from attendees. From... Read More

Customer Service, Dreamforce

Nov 21, 2013 By Kevin Baldacci

3 Customer Service Lessons from Yahoo CEO Marissa Mayer

Tuesday marked a phenomenal day for Salesforce as CEO, Marc Benioff and his crew announced the future of cloud computing with Salesforce1. However, as bright as the spotlight was on this incredible new product, nobody could have forgotten Marc Benioff's discussion with Yahoo! CEO, Marissa... Read More

Customer Service, Dreamforce

Nov 05, 2013 By Kevin Baldacci

6 Ways to Provide AMAZING Customer Service During the Holiday Rush

Today’s customers have unreasonably high service expectations - even more so during the holiday rush. The last thing you want is to let the quality of your customer service slip during the most important time of the year. In order to shine amidst the clutter of promotions and maximize your... Read More

Customer Service, Small Business

Nov 01, 2013 By Kevin Baldacci

Everything You Need to Know to Get Ready for Dreamforce 2013

Dreamforce is quickly approaching! With a little over two weeks to go before the largest cloud computing event of the year, it's time to start preparing yourself. I am a resident of San Francisco, a Salesforce employee, and a three-year Dreamforce veteran (counting this year),... Read More

Customer Service, Dreamforce

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Salesforce.com

Kevin Baldacci

Small Business Spotlight: How to Grow Revenue with Personalized Prospecting

5 Heartfelt Ways to Deliver Lovable Customer Service

Why TinderBox Moved to Desk.com and the Salesforce1 Platform

Announcing Next Generation Business Insights for Desk.com

4 Creative Ways to Drive Traffic To Your Online Support Center

A Look at the Dreamforce Customer Engagement Center

3 Customer Service Lessons from Yahoo CEO Marissa Mayer

6 Ways to Provide AMAZING Customer Service During the Holiday Rush

Everything You Need to Know to Get Ready for Dreamforce 2013

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Digital Transformation in Times of Change

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Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

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Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific