Bespoke Collection endeavors to deliver highly personalized customer experiences through a curated selection of premium wine, membership, and art offerings that make the most of their three unique brands: Blackbird Vineyards, Ma(i)sonry Napa Valley, and Recuerdo...
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Relationships can be tough – especially customer-to-company relationships. The gap between customers’ expectations and the service they receive is widening as today’s solutions and smart objects become even faster.
This Valentine’s Day, I am going to make it easy for you and share five...
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Nearly a year ago, Desk.com's customer, TinderBox, made the decision to move from their old customer support solution to the Salesforce1 Platform where they immediately saw growth of their business. Their connected employees were able to solve problems faster and leverage expertise across the...
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At Desk.com, we have always believed in providing our customers with cutting edge, industry leading functionality - from a painless setup, to an intuitive, superfast agent interface. Today, we are excited to announce New Business Insights, Desk.com’s next generation Reporting and Analytics....
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Online support centers are worthless if nobody is using them - that’s why you need to focus on driving traffic to your site. Not only that, if you’re not focusing on getting customers to your site, chances are you’re probably not thinking about self-service much to begin with.
Once you've...
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This year, with over 130,000 people registered for Dreamforce, the social engagement team had estimated receiving about 200,000 social interactions between Monday and Thursday. As fantastic as this number was, there was still a sporadic mix of sentiment in social interactions from attendees. From...
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Tuesday marked a phenomenal day for Salesforce as CEO, Marc Benioff and his crew announced the future of cloud computing with Salesforce1. However, as bright as the spotlight was on this incredible new product, nobody could have forgotten Marc Benioff's discussion with Yahoo! CEO, Marissa...
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Today’s customers have unreasonably high service expectations - even more so during the holiday rush. The last thing you want is to let the quality of your customer service slip during the most important time of the year. In order to shine amidst the clutter of promotions and maximize your...
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Dreamforce is quickly approaching! With a little over two weeks to go before the largest cloud computing event of the year, it's time to start preparing yourself.
I am a resident of San Francisco, a Salesforce employee, and a three-year Dreamforce veteran (counting this year),...
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