360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 01, 2014 By Kare Anderson

Using Partnerships to Provide Unexpected Customer Service

Gone are the days when customer service was a boring chore, a necessary evil, an unglamorous afterthought. Today’s customer service has the potential to be nothing short of thrilling. By forging smart partnerships companies of all sizes can create unexpected benefits and transform customer service... Read More

Featured, Customer Service

Sep 01, 2014 By Joel Comm

Social Media: Productivity Engine or Time Suck?

Social media can be the biggest productivity time suck in the world, or it can propel your business to the next level. You choose. Do you contract out your company’s social media work out, or do you enjoy working it yourself? There are a few tips and tricks to staying productive, working... Read More

Featured, Marketing, Small Business, Social

Sep 01, 2014 By Sukrutha Bhadouria

Why—And How—You Should Build Your Personal Brand

“Life isn’t about finding yourself; it is about creating yourself” – George Bernard Shaw Whether we like it or not, we are the managers of our own personal brand. Here are the three things I have done to build my personal brand—and you can too! 1. Shine Bright Like A Diamond (Thanks,... Read More

Cloud

Aug 29, 2014 By Dionne Lew

What You Say on Social Media Influences How People Invest

Investors are influenced by research they find in social media—and companies that reach out can create relationships and a competitive advantage. Moreover, this strategy is likely to become more, not less, important as younger digital natives become wealthier, because they rely on and are... Read More

Cloud, Featured, Social

Aug 29, 2014 By Kare Anderson

Optimize the High Touch of High-Tech Customer Service

As customers seeking help, we know we want fast, responsive service. That’s obvious. We are less aware of how the tone and language of the real person or automated voice responses affect us. Yet with apt use of big data analytics, companies can customize customer service to answer specific... Read More

Featured, Customer Service

Aug 29, 2014 By John Barrows

Building Your Prospecting Engine

I admit it: if I had to think about prospecting, I probably wouldn’t do it. I can find any excuse not to prospect, kind of like I can find any excuse not to work out or eat healthy. However, if I don’t prospect consistently, I end up with no pipeline—which makse every other aspect of the sales... Read More

Sales

Aug 29, 2014 By Steven Gaffney

Getting the Unsaid Said: The Key to Collaboration, Innovation, and Growth

Have you ever thought, “If only they had told me what was really going on and what they wanted, I could have done something about it”? Or, perhaps at times you have withheld opinions and ideas and thought to yourself, “Why bother sharing my opinion? What difference will it make?” Working... Read More

Cloud, Featured

Aug 29, 2014 By Donal Daly

Early Failure Is Better than Late Failure

There’s a well-worn sales adage that says that the next best thing to a ‘yes’ is a fast ‘no.’ Of course this is true. Spending time on a sales opportunity you’re not going to win is a waste of time. Thankfully, some buyers understand this, and will treat you respectfully, and will tell you early... Read More

Sales

Aug 29, 2014 By Eric Berridge

Salesforce Community Cloud: The Next Big Enabler of Customer Engagement

Investments in digital experiences and communities are expected to skyrocket to more than 230 percent. Rapid growth like this rarely goes unnoticed, as is the case with salesforce.com’s newest Community Cloud. Community Cloud marks a significant shift in the way companies... Read More

Cloud, Community

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Using Partnerships to Provide Unexpected Customer Service

Social Media: Productivity Engine or Time Suck?

Why—And How—You Should Build Your Personal Brand

What You Say on Social Media Influences How People Invest

Optimize the High Touch of High-Tech Customer Service

Building Your Prospecting Engine

Getting the Unsaid Said: The Key to Collaboration, Innovation, and Growth

Early Failure Is Better than Late Failure

Salesforce Community Cloud: The Next Big Enabler of Customer Engagement

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First