360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 24, 2014 By Drew Beechler

Live Nation: Extracting More Value Out of the Concert Experience

Jared Smith, President of Ticketmaster North America joined Marc Benioff on main stage yesterday and told how Live Nation and Ticketmaster had more trending data, purchase data, and live entertainment data than anyone else in the world, but they were doing very little with it. They decided they... Read More

Marketing, Customer Journeys, Marketing Personalization

Sep 23, 2014 By John Goodman

Moving the Customer Experience From Firefighting to Prevention

My last blog post addressed making the Customer Experience (CE) proactive. The second cardinal aspect of CE, addressed here, is to make it preventive. Every organization can prevent as many as 30 percent of all service interactions. You must first identify opportunities for prevention and then... Read More

Customer Service, Featured, Collaboration

Sep 23, 2014 By David Priemer

Creating an Effortless Customer Experience From the Inside Out

If you wanted to buy an iPad, where would you rather go; a big box electronic shop or the Apple store? If you said Apple store, you’re not alone…but why? Both places offer the exact same product for the exact same price. Interestingly, when I ask people this question in culture... Read More

Leadership, Customer Service

Sep 23, 2014 By May Wong

Learn the Secrets of Salesforce Success with 4 Seasoned Experts at the Dreamforce Success Theater

If you want to know what it takes to be successful with Salesforce, these customer sessions with seasoned experts Maria Belli, Guillermo Pedroni, Deepa Patel, and Eric Dreshfield are the way to find out. Don't miss them during your visit to Dreamforce. Come to the Success Theater in the... Read More

Dreamforce, Events, Featured, MVPs

Sep 23, 2014 By Ken Thoreson

Sales Leadership: You Are the Practice Squad

Every football team is essentially two teams: the starters and the practice squad (also known as the scout team). The practice squad's job is to represent what the competition's offense or defense game plan or playbook might look like. Each week, the starters practice against these players... Read More

Sales

Sep 23, 2014 By Lori Witzel

9 Proactive Ways to Get Ahead of the “Oops Moment” for SaaS Data Protection

Everyone hears about large security issues, like those recent credit card breaches at major retailers. What's less discussed but more frequent are those "oops" moments where human error means disappearing data. In fact, leading analyst groups report one in three companies had an... Read More

Cloud, Featured, IT

Sep 23, 2014 By Walter Rogers

7 Rules for Talking With Gatekeepers

Receptionists, clerks, secretaries and administrative assistants are the “gatekeepers” of business. An experienced gatekeeper is usually adept at screening cold calls and recognizing sales professionals who attempt to reach the decision-maker without an appointment. This is part of their... Read More

Featured, Sales

Sep 23, 2014 By Rebekah Iliff

Defining Social Business and What it Means for Your Customer

In today’s noisy, digitally driven, information-rich culture, being “social” online has seemingly become as mandatory as taking your daily vitamins. For those of us who place a higher value on in-person social interaction, prefer (semi)privacy online, and rather enjoy focusing on ourselves and... Read More

Chatter, Cloud, Community, Featured, Marketing, Social

Sep 23, 2014 By Catherine Simmons

Raising the Bar! Women in Technology at Dreamforce

Back in July, we blogged about how women are growing their footprint in technology, and that Dreamforce would have even more female-forward content than ever before. With only a few weeks to go, we’re delighted to be able to share all our exciting plans for the event. As always, our mantra is to... Read More

Cloud, Dreamforce, Events, Featured

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Live Nation: Extracting More Value Out of the Concert Experience

Moving the Customer Experience From Firefighting to Prevention

Creating an Effortless Customer Experience From the Inside Out

Learn the Secrets of Salesforce Success with 4 Seasoned Experts at the Dreamforce Success Theater

Sales Leadership: You Are the Practice Squad

9 Proactive Ways to Get Ahead of the “Oops Moment” for SaaS Data Protection

7 Rules for Talking With Gatekeepers

Defining Social Business and What it Means for Your Customer

Raising the Bar! Women in Technology at Dreamforce

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First