Nov 03, 2014 By David Priemer

3 Tips for Building Massive Sales Credibility (When You Have None)

Recently, I was chatting with a fellow sales manager who mentioned his reps were having trouble generating enough pipeline (sound familiar?). “What’s the issue?” I asked. “Do your reps not have enough leads?" “No,” he said, "they have lots of accounts to call on, but they’re just not... Read More

Oct 31, 2014 By Emily Stanford

5 Ways to Avoid Spooking Your Customers This Halloween

Tonight you'll inevitably ask (or be asked) the quintessential Halloween question: trick or treat? Are you asking yourself the same question in the office? Every day, you should commit yourself to providing a delightful customer experience from all aspects of business, so we've provided... Read More

Social, Featured, Customer Service, Sales, Cloud

Oct 31, 2014 By Ken Thoreson

How to Create an Effective Sales Compensation Plan

When it comes to how businesses pay their salespeople, there's no one-size-fits-all approach. That's especially true for many companies with diverse products and services. Some pay commission based on sales, while others only pay on margin; still others blend both with incentives and... Read More

Sales

Oct 31, 2014 By Josiane Feigon

In the World of Selling, What's Behind the Mask?

Did you know that people will spend $7.4 billion on Halloween costumes this year? And $350 million more on costumes for their pets? Halloween is one of my favorite holidays—I can be anything I want to be, I can pretend, hide behind a mask and take on a new character inspired by my alter... Read More

Featured, Sales

Oct 31, 2014 By Anne Haack

Customer Story: Salesforce Rises to the Top of Angie’s List

Angie’s List built its success on helping millions of consumers find the best service providers in more than 700 categories. So when the company started its search for a CRM solution, they insisted on a partner with an equally sterling reputation. “The power of Angie’s List is our reputation as a... Read More

Cloud, Featured, Sales Cloud, Service Cloud, Customer Story

Oct 31, 2014 By Emily Stanford

"5 Dreamforce Announcements That Will Shape Service in 2015": A New Salesforce E-Book

The modern customer is armed with the tools to conduct thorough research when making a purchasing decision. This empowered customer is hard to obtain and even harder to keep. As a result, customer service is the key to business success, but the expectations are incredibly high. Do you have the... Read More

Analytics, Apps, Small Business, Customer Service, Featured, Desk.com, Service Cloud

Oct 30, 2014 By Ken Thoreson

It's a Scary World Out There — But Don't Let Fear Govern Your Sales Process

While everyone may be thinking of their Halloween costume or what tricks or treats they may provide, as sales leaders we must consider the bigger picture. It is a scary world out there, with plenty of things to fear: the future of the business cycle, new taxes that will hit in 2015, and how your... Read More

Oct 30, 2014 By Sarah Boutin

The Best Career Advice from Salesforce’s Woman of the Month

We like to say that Salesforce is a team sport. So it comes as no surprise that this month’s MVP is Kayleigh Roberts, an Associate Sales Engineer and true team player in Salesforce’s Toronto office. In her first two years at the company, Roberts has consistently gone the extra mile to arm her... Read More

Oct 30, 2014 By John Barrows

Expectation Setting is Key

This may seem obvious, but it's not: many of the issues we face in life can be addressed by setting realistic expectations and meeting them. Sound too simple to be true? Here are a few daily examples where expectation-setting makes a huge difference: The weather forecaster is wrong and... Read More