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Josiane Feigon
Josiane Feigon is the author of Smart Sales Manager and the best-selling book Smart Selling on the Phone and Online. She is the founder of TeleSmart Communications and is recognized among the "Top 25 Most Influential Inside Sales Professionals."
This is an excerpt from the 15 in 2015 Inside Sales Trend Report.
Meet your new decision-makers with power: People born between 1981 to1996 will be the majority of the workforce by 2025. This ambitious and driven group simply doesn’t see any boundaries when it comes to moving into management...
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My calendar is filling up this holiday month — cocktail parties, happy hours, art openings, out-of-town friends, and even baking dates. During the holidays, we become super-sized taskmasters: we plan, we shop, we party, we watch, we eat, we share...Oops, did I forget something?
Oh yeah, we sell —...
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When their teams don’t meet expectations, managers often just want to press “refresh” and get a whole new team. But sometimes the problem isn’t with the team so much as it is with how the manager is managing. This is the year for managers to hold off on pressing refresh for their teams and start...
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“Hey dude, I like your ‘stash.” No, it’s not what you think — that’s code for appreciating a man’s fine looking and well-groomed mustache.
That’s right, it’s Movember! This organization raises awareness and funds for mens’ health issues, specifically prostate and testicular cancer.
For...
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Did you know that people will spend $7.4 billion on Halloween costumes this year? And $350 million more on costumes for their pets?
Halloween is one of my favorite holidays—I can be anything I want to be, I can pretend, hide behind a mask and take on a new character inspired by my alter...
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I'm a big will.i.am fan and have been for over 15 years — especially when he was in the Black Eyed Peas. He is a huge force of talent that doesn't stop: singer/songwriter, composer, record producer, disc jockey, voice actor, entrepreneur, businessperson, fashionista,...
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I’m scaling my training down, down, down these days—two days is too much, one full day is still too much, and a half-day still seems challenging.
I regularly get requests for a one-hour training. But what I’m realizing is that it’s not the length of the training, but how it is delivered. As I...
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I can’t help it—I still like to roll down my window when I’m driving and ask someone for directions. I also like to ask the server to recommend something when I’m ordering in a new restaurant. And I always ask the salesperson if the nearest register is open so I can pay for my...
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The ability to stay creative in sales is incredibly valuable, but is it being overshadowed by persistence?
Inside sales organizations often focus on persistence and with good reasons:
A few now-famous studies once showed that only 2% of sales happen after first contact, with over 80% occurring...
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![How to Provide Inside Sales Training for Millennials [INFOGRAPHIC]](http://www.salesforce.com/content/dam/blogs/legacy/2014/09/6a00e54ee3905b883301a73e146aea970.jpg)
