Dec 02, 2014 By Rebecca Brown

10 Free (Yes, Free!) Apps That Will Accelerate Your Business’s Growth

You don’t need a big budget to implement AppExchange apps; in fact, you don’t need a budget at all. AppExchange has more than 1,000 free apps you can deploy immediately to help grow your business faster. At Dreamforce ’14, Maggie Jolitz, Senior Business Analyst at Cox Automotive and Karen McBride,... Read More

AppExchange, Apps, Mobile

Dec 01, 2014 By Asma Stephan

Words of Wisdom from Two Visionaries

Did you know that the last day of November marks the birthday of not one, but two incredibly inspirational visionaries? Both Mark Twain and Winston Churchill share the same birthday, November 30, though they were born nearly 40 years apart. These two men, from different countries, lifestyles and... Read More

Dec 01, 2014 By Farhan Tahir

Salesforce Spring '15 Sandbox Preview Instructions

The Salesforce Spring '15 release is quickly approaching, and soon you'll be able to take advantage of exciting new features and functionality! If you are a Sandbox customer, you have the opportunity to get early access to Spring '15 in your Sandbox and test new customizations... Read More

Cloud, IT

Dec 01, 2014 By Lauren Habig

Small Business Spotlight: Preparing Your Customer Service Team for the Holidays [Infographic]

Lauren Habig is a Marketing Manager at Desk.com responsible for community management and social media strategy. She has spent much of her career working for and with small businesses, helping them to utilize technology and customer service as a competitive advantage. This post originally... Read More

Desk.com, Customer Service, Small Business, SMB Spotlight

Dec 01, 2014 By Emily Stanford

Beyond the Portal: Driving Support With Communities [WEBINAR]

It’s unlikely that you need any more convincing that delivering effortless customer service time and time again is critical to the success of your business. After all, some studies have found that 91 percent of unhappy customers will not do business with you again if they can help it. But there’s... Read More

Featured, Service Cloud, Customer Service, Community

Dec 01, 2014 By Alexa Schirtzinger

9 Fascinating Stats: Holiday Shopping Social Media Analysis

Well, that's it. America's biggest shopping weekend is finally wrapping up — and now, those of us who aren't into battling the hordes at midnight on Thanksgiving can go about our holiday shopping in relative peace. But that doesn't mean we should ignore the record-setting volume of... Read More

Community, Featured, Marketing, Marketing Cloud, Sales, Small Business, Social

Dec 01, 2014 By Sati Hillyer

3 Reasons to Sell Yourself With Video

Unless you’ve been hiding under a rock, it’s impossible to miss the impact video has had on us. YouTube is the second largest search engine. Why? Simple, people enjoy watching videos more than reading text. It’s in our DNA, 93% of human communication is visual and vocal, so text alone will never... Read More

Featured, Marketing, Sales

Dec 01, 2014 By Josiane Feigon

8 Tips for Sales Managers to Correct Their Own Behavior

When their teams don’t meet expectations, managers often just want to press “refresh” and get a whole new team. But sometimes the problem isn’t with the team so much as it is with how the manager is managing. This is the year for managers to hold off on pressing refresh for their teams and start... Read More

Dec 01, 2014 By Ivy Wright

Three Lessons You Can Learn from Room & Board's Well-Crafted Customer Journey

Room & Board's website says it best: Since opening our doors in 1980, our focus has been on you, our customer. From offering the best in modern design and American craftsmanship to making every step of the shopping experience enjoyable, we put you first. Sustainable design, natural materials,... Read More

Marketing, Customer Journeys, Marketing Personalization