It’s unlikely that you need any more convincing that delivering effortless customer service time and time again is critical to the success of your business. After all, some studies have found that 91 percent of unhappy customers will not do business with you again if they can help it. But there’s a brighter side to this. Provide exceptional service and you will be rewarded with customers who spend 13 percent more.

Yet the size of customer support teams continues to diminish, while customers have greater expectations than ever before. They’re no longer content with just a call center; they expect instant and personalized service across all available channels, anywhere, at any time.

You need a strong self-service option to help take some of the weight off of your support agents’ shoulders. Rather than answering questions about resetting passwords or finding their latest bill statement, your agents can spend their time on strategic initiatives.

What if your customers were enabled to help themselves and each other, while still maintaining the level of service they have come to expect? It’s possible, through the power of community.

In this webinar, Peter White, Senior Product Manager for Service Cloud, and Michael Chou, Director of Product Management for Service Cloud will walk you through the new Communities for Service. With a Community, you can put the information right at your customers’ fingertips and provide a single destination for answers and support—reducing costs and overwhelming support agent workflows.

White and Chou, joined by Dustin Johnson, Senior Director of Business Solutions at MedAssets, will use MedAssets as an example of how a company used Community to drive the future of their service, and, more importantly, their results.

So join us for the webinar on Dec. 9 at 10 a.m. to learn more about why Community is an increasingly essential service option in today’s social world. Register here.

 Want to learn about 5 Dreamforce announcements that will shape service in 2015? Visit our website or download the free e-book.