Jan 20, 2015 By Kristina Anderson

How to Get Your Resellers to Sell More

Congratulations! You invested time to choose the right resellers for your business, you're happy with your choices, and are already seeing the advantages of having resellers on board. You have great relationships with your resellers and they are hitting sales targets. Life is good! However, you... Read More

Quote-to-Cash

Jan 20, 2015 By Mia Dand

Why Most New Year Resolutions Fail and How to Make Yours Stick

You recognize the signs. The parking lot at the gym is overflowing. Sales of books on how to lose weight and get organized are skyrocketing. Everywhere you turn, folks are furiously working away on their New Year resolutions. According to a research study in the Journal of Clinical Psychology, 1... Read More

Jan 20, 2015 By Joanne Black

Do Resolutions Really Fill Your Sales Funnel?

The New Year’s resolutions checklists are the same every year—mostly about eating healthier, losing weight, managing our finances better, and getting ahead at work. And our inboxes are crowded with marketing messages about products and programs to help us do all those things we’re temporarily... Read More

Sales, Social

Jan 20, 2015 By Stuart Leung

12 Customer Service Tools That Will Make Your Customers' Lives Easier

More and more organizations are providing customer service tools to encourage consumers to have greater interaction with their brand. In this article, we list 12 useful customer service technologies you can use to empower your customers. Online communities, live chat, customer portals and mobile... Read More

Customer Service, Featured, Apps, Social, Community

Jan 20, 2015 By Connie Kadansky

5 Steps to Achieving Your Sales Goals

Did you know that if a salesperson sets a goal and writes it down, his or her chances of achieving that goal are only 37 percent? That is not very exciting, is it? However, if a salesperson: Sets a goal: Set three appointments with qualified prospects this week; Writes it down in the present... Read More

Sales

Jan 20, 2015 By Heike Young

Building a Brand 101: How to Take Your Startup from Logo to Powerhouse

How’s your digital brand? When people think of your startup or small business, do they think of your products and services on a surface level—or do they think of your holistic, recognizable, and personable brand? Creating a brand is hard work. It involves strategy, planning, and multimedia... Read More

Featured, Marketing, Small Business

Jan 19, 2015 By Salesforce

Salesforce1 Lightning — Changing the Game in 2015 [VIDEO]

Of all the exciting product announcements at Dreamforce ‘14, few got people buzzing quite like the unveiling of the next generation of the Salesforce 1 Platform — Salesforce1 Lightning. Now anyone can build apps for any device faster than ever before. Just point, click, and build your business... Read More

Apps, Cloud, Featured, Mobile, Platform

Jan 19, 2015 By Gary Benitt

Small Business Spotlight: What I Wish I Knew When I Started My Company

    It’s not often that you hit the ball out of the ballpark on your first swing, and all too often, the learning curve for entrepreneurs can be painful and expensive. I was a core part of the founding team of three companies before my fourth, Assistly, was purchased... Read More

Desk.com, Small Business, SMB Spotlight

Jan 19, 2015 By Lynn Vojvodich

2015: The Year of the Customer Journey

We are entering the year of the customer journey. Marketing has always been about customers, but 2015 marks a turning point. For the first time, marketers have access to the data and technical tools to engage with customers in sophisticated 1:1 journeys, placing the customer at the center of... Read More