Dennis Picht

Dennis Picht is Senior Service Cloud Architect at Salesforce.

4 Tips for Implementing Chat as a Support Channel

Jul 06, 2015 By Dennis Picht

4 Tips for Implementing Chat as a Support Channel

Today’s consumers have an expectation of channel choice in how they interact with companies, including phone, email, web, social, and my favorite, chat. If you’re looking into offering chat as an exciting new channel, there are a few things you need to consider before getting started: 1. How to... Read More

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