360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 01, 2015 By Farhan Tahir

Salesforce Spring '16 Sandbox Preview Instructions

The Salesforce Spring ‘16 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! If you are a Sandbox customer, you have the opportunity to get early access to Spring ‘16 in your Sandbox and test new customizations and features before... Read More

Cloud, Seasonal Release

Dec 01, 2015 By Lauren Jung

Digital Marketing Trends To Watch Out For This Holiday Season [Infographic]

Digital influencers are more important than ever before. With approximately 200M people using ad blockers, it’s time to move on! The majority of customers want brands to be less intrusive, so the best thing you can do is partner up with a trusted advocate in your industry to drive your message home... Read More

Marketing, Marketing Cloud, Social, Featured

Nov 30, 2015 By Hilary Givens

Travel Advertising Flies into a Mobile Future with Millennials

The travel industry has increased spend significantly, especially on mobile, in the digital advertising industry since 2014. Travel advertisers have discovered the value in using platforms like Instagram and Facebook to reach today’s hyper-connected travelers. Millennials are the most valuable... Read More

Advertising, Marketing, Marketing Cloud, Social

Nov 30, 2015 By Rebecca Brown

3 Salesforce Admins Reveal their Favorite AppExchange Apps

Admins often manage Salesforce for their entire company, which means they’re responsible for everything from delivering critical projects and training team members to keeping data clean and assigning sales leads. The best admins are constantly learning about new technology, processes, and apps... Read More

AppExchange, Apps, Cloud

Nov 27, 2015 By Matt Wesson

2015 State of Service [Infographic]

Just a few years ago, customer service was an after thought for most companies. If a customer had a good experience, great. If not, oh well. Today that mentality is ancient history. Successful companies realize that exceptional customer service can be a serious differentiator that opens the door to... Read More

Customer Service, Service Cloud, Service

Nov 27, 2015 By Joanne Black

The #1 Prospecting Tip to Blow Past Your Sales Goals

Every rep wants to get in front of qualified prospects as quickly as possible. But how much time and energy do reps typically waste cold calling lists of people who may or may not have decision-making authority, or following up on unqualified leads? Far too much! And it doesn’t have to be that... Read More

Sales, Social Media

Nov 27, 2015 By Zachary Reiss-Davis

Coordinate TV and Twitter Ad Campaigns for Better Results

The modern experience of watching a television screen is intrinsically tied to using a second screen as well -- the screen of a smartphone. In fact, 84% of smartphone and tablet users say they use their devices while watching TV, and over one million people in the United States turn to Twitter as... Read More

Advertising, Marketing, Marketing Cloud, Social Media

Nov 25, 2015 By John Cousineau

3 Productive Sales Execution Practices for Uncertain Times

The pace of change is quickening, and things seem less predictable then they used to be. The US military has an acronym to define this delightful ‘new reality’: VUCA. Volatility. Change happens faster. It can appear out of nowhere. Uncertainty. Outcomes are less predictable. What once worked might... Read More

Sales

Nov 25, 2015 By Devon McGinnis

4 Shareable Customer Service Stats for the Holiday Season

The rules of customer service have changed, and that’s never more evident than now, in the midst of the busiest shopping season of the year. Omni-channel customer behavior first sparked huge growth in marketing across email, mobile, social, and web interactions. Now, the customer service industry... Read More

Customer Service, Service, Featured

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Salesforce Spring '16 Sandbox Preview Instructions

Digital Marketing Trends To Watch Out For This Holiday Season [Infographic]

Travel Advertising Flies into a Mobile Future with Millennials

3 Salesforce Admins Reveal their Favorite AppExchange Apps

2015 State of Service [Infographic]

The #1 Prospecting Tip to Blow Past Your Sales Goals

Coordinate TV and Twitter Ad Campaigns for Better Results

3 Productive Sales Execution Practices for Uncertain Times

4 Shareable Customer Service Stats for the Holiday Season

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First