360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 05, 2016 By John DeVoe

4 Realities About Governing in Today's Data-Rich World

Salesforce Wave Analytics cloud was recently granted FedRAMP authority to operate, making it the first cloud-based business intelligence (BI) solution to be compliant with such rigorous demands. To carry that win into our new FY, we kicked off a whole campaign about what this means to government... Read More

Cloud, Analytics, Public Sector

Apr 05, 2016 By Cyril Treacy

The 4th Industrial Revolution: Customer Experience

Having worked with some of the best super brands in the world for customer experience both supporting them as our customers for five years and then advising hundreds of them on customer experience for 11 years, I know what good looks like. In his book "The Fourth Industrial Revolution,"... Read More

Customer Service, Innovation, Service Cloud

Apr 05, 2016 By Devon McGinnis

Interactive Infographic: The State of Marketing in 2016

As a lifelong bookworm, I’ve learned there are two types of readers: those who want to know the general plotline of a novel, and those who prefer to dive in and be surprised. If you’re the first type of reader, you won’t want to miss this. The interactive infographic for “2016 State of Marketing”... Read More

Marketing, Marketing Cloud, Innovation, Featured

Apr 05, 2016 By Emily Stanford

An Inside Look at Richard Branson’s Vision for Space Tourism [VIDEO]

Our Salesforce LIVE team teamed up with the Economist for a compelling five-part series on the future of work — and the people who are doing tomorrow’s jobs today. Between transforming old jobs to creating entirely new jobs altogether, these individuals are at the forefront of a new frontier. And... Read More

Cloud, Featured, Innovation

Apr 05, 2016 By Andrew Gothelf

3 Ideas You Can Steal to Boost Your Business Operations

As winter turns to spring (whether that means the weather is actually getting more pleasant is irrelevant), now is a great time to clear out the old ways of thinking about your business operations. On a recent episode of Series Pass, Guy Kawasaki, former chief evangelist at Apple and current leader... Read More

AppExchange, Cloud

Apr 05, 2016 By Ray Grady

Why You Should Use SaaS to Skyrocket Commerce Performance

We have seen many of the best organizations in the world choose CloudCraze for the benefits it provides as a native Salesforce application. Doing this allows these customers to leverage their investments in Salesforce the platform and have all customer touch points inform their online and offline commerce experiences. Recently, we have seen forward-thinking clients choose... Read More

Commerce, B2B Commerce

Apr 04, 2016 By Shelly Erceg

How to Automate Your Entire Business Operation — Without Code

Think of a typical day at work. There are emails to answer and send, calls to make, meetings to attend, approvals, reports, follow-ups, and tasks to track. While mundane, these repetitive tasks allow businesses to operate successfully. The downside is that they take up a lot of time. For instance,... Read More

App Cloud, IT, Sales, Innovation

Apr 04, 2016 By Heike Young

Here’s How 11 of the Forbes World’s Most Valuable Brands Use Salesforce

Have you checked out Forbes’ list of the 100 World’s Most Valuable Brands? These brands span a broad variety of industries — including high tech, media, fashion, and automotive — and have been recognized for exceptional delivery of their brand promise. But 85 of the world’s 100 most valuable brands... Read More

Sales Cloud, Company, Customer Success, Customer Story

Apr 04, 2016 By Donal Daly

9 Negotiation Tactics That Kill Deals

Customers are people too. Just like salespeople, they usually care about doing their job and being successful. They love to buy, but generally do not like to be sold. This is most apparent in the negotiation between buyers and sellers. Over the years I have seen some great interactions and some... Read More

Sales, Featured

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Realities About Governing in Today's Data-Rich World

The 4th Industrial Revolution: Customer Experience

Interactive Infographic: The State of Marketing in 2016

An Inside Look at Richard Branson’s Vision for Space Tourism [VIDEO]

3 Ideas You Can Steal to Boost Your Business Operations

Why You Should Use SaaS to Skyrocket Commerce Performance

How to Automate Your Entire Business Operation — Without Code

Here’s How 11 of the Forbes World’s Most Valuable Brands Use Salesforce

9 Negotiation Tactics That Kill Deals

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First