360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 04, 2016 By Brandon Reynolds

Bots: Our New Digital Fishermen

About dating, they say there are a lot of fish in the sea. This is a handy metaphor too for thinking about apps, those little software packets swimming just under the surface of our interface. There’s one that will call a person to pick me up and take me places. Another one allows me to order meals... Read More

App Cloud, IT, Artificial Intelligence

Aug 04, 2016 By Rohit Mehta

Salesforce Winter '17 Sandbox Preview Instructions [UPDATED]

[UPDATE September 1, 2016]: In light of the recent sandbox refresh delays, we have extended the sandbox Winter ‘17 preview request deadline from September 2, 2016 to September 8, 2016. Sandbox refreshes that have completed by 11:59 p.m. PDT on September 8, 2016 (06:59 UTC on September 9, 2016) will... Read More

Cloud, Seasonal Release

Aug 04, 2016 By Michael Nash

4 Reasons the CCO is a Key Player in Your Business

I have spent the last twenty of years of my professional life, and the last 5 years at Salesforce, working closely with customers to improve their customer service and support operations. I have a special affinity for the customer service business and the people who are attracted to that line of... Read More

Customer Service, Leadership

Aug 04, 2016 By Lisa Pearne

Teach First: 4 White-Coat-Worthy Sales Training Secrets

A 19th-century physician’s advice might, strangely enough, be the best medicine for leaders developing successful 21st-century sales teams. You probably don’t recognize his name — Dr. William Osler — but you’re likely familiar with his legacy. As the founding physician-in-chief at Johns Hopkins... Read More

Sales, Leadership

Aug 04, 2016 By Charles Krome

5 Car Features that All Sales Reps Should Be Sold On

If you make your living on the road, making the most out of each trip is a must. Indeed, for today’s road warriors, the proper vehicle is one of the most important resources in your sales toolkit: It can save money with high fuel-economy grades, potentially save your life with the latest safety... Read More

Sales

Aug 04, 2016 By Chris Jacob

The Next Evolution of B2B Lead Generation

The lifeblood of most B2B companies is managing the customer journey--bringing new prospects into their world and finding the best ways to qualify and then nurture them towards the final close. It is not a hyperbole to say that for many, particularly B2B and financial services companies, that if... Read More

Marketing, Customer Journeys, B2B Marketing

Aug 03, 2016 By Lautel Okhio

Improving Your Customer Experience By Building Trust

Customer experience is taking on an increasingly important role in B2B marketing. Presenting buyers with a positive experience whenever they interact with your business can be the deciding factor in whether or not they will return to make a purchase. It’s unsurprising then that 63% of... Read More

Customer Service, Marketing, Pardot

Aug 03, 2016 By Heike Young

3 Crucial LinkedIn Tips for B2B Content Marketers

If you're a B2B marketer, you probably already know that LinkedIn is rich with audience growth potential for your company. Whether LinkedIn is currently a major part of your strategy or not, who better to share LinkedIn content marketing tips than LinkedIn's chief content marketer? Jason Miller is... Read More

Marketing, Marketing Cloud, Social Media, Marketing Cloudcast

Aug 03, 2016 By Sharon Gillenwater

CXO Selling: 5 Things You Need to Succeed

If there’s anyone you want to approach to sell your products and services it’s the person with the power to say yes. The person who directs strategy and knows what is in play and how to pull the purse strings. That, of course, is the CXO. Many companies are trying to develop a CXO engagement... Read More

Sales

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Bots: Our New Digital Fishermen

Salesforce Winter '17 Sandbox Preview Instructions [UPDATED]

4 Reasons the CCO is a Key Player in Your Business

Teach First: 4 White-Coat-Worthy Sales Training Secrets

5 Car Features that All Sales Reps Should Be Sold On

The Next Evolution of B2B Lead Generation

Improving Your Customer Experience By Building Trust

3 Crucial LinkedIn Tips for B2B Content Marketers

CXO Selling: 5 Things You Need to Succeed

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First