360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 23, 2020 By Brett Grossfeld

6 Characteristics Your SMB Needs to Foster Customer Loyalty

Did you know 54% of customers say it's harder than ever for a company to earn their trust? In October 2019, we surveyed consumers to find out what they look for in the small businesses they support and what business owners can do to earn their trust. In some ways, it’s easier for small- or... Read More

Small Business

Feb 21, 2020 By Ashwini Zenooz

Let's Talk About Better Healthcare Experiences: Meet Us at #HIMSS20

Update March 2, 2020: As the coronavirus (COVID-19) continues to spread around the world, we have a heightened awareness at Salesforce of our responsibility to our employees, customers, and partners during this important time. While this is a developing situation, we are implementing initial safety... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Providers

Feb 20, 2020 By Michael Rivo

Blazing Trails Podcast: Leadership, Technology, and Data With Uber CEO Dara Khosrowshahi

Privacy, trust, and safety. It’s a hot button trio for tech companies — and for good reason. Every day, our data is spread across networks, devices, apps, services, and, of course, the cloud. And every day there is a growing concern about the misuse of data accidentally or intentionally by bad... Read More

CEO, Leadership

Feb 20, 2020 By Joanne Pantuso

How We Manage Recurring Revenue — and How You Can Too

Relationships between businesses and customers used to end after a single sale. Thanks to recurring revenue models, it doesn’t have to stop there. Recurring revenue models extend relationships between buyers and businesses over time. In the B2C space, subscription services are a popular type of... Read More

Quote-to-Cash, Sales, Sales Cloud

Feb 19, 2020 By Ann Marie Aviles

8 Retailers Reimagining the Role of the Store: NYC Edition

Call off the bagpipes: announcing the “death of the store” is so last decade. While store closures still make headlines, what we’re witnessing today is something more Darwinian: the evolution of brick and mortar’s purpose. In our latest — and broadest — consumer survey, The Connected Shoppers... Read More

Research, Commerce, Retail

Feb 18, 2020 By Jessica Bergmann

How the Indiana Pacers Went From Brand-Driven to Fan-Driven, and Became a Digital Leader in Pro Sports

This post is part of a regular series called 360 Perspectives, featuring customers, partners, and experts unraveling the complexities of what it takes to change mindsets, connect silos, and put the customer at the center of their business. For Pacers Sports and Entertainment, the organization... Read More

360 Perspectives, Digital Transformation, Customer Experience, Marketing

Feb 18, 2020 By Noelle Bloomfield

Spring ‘20 Is Live: See What’s New

We’re happy to announce Spring ’20 is now available to customers globally! Now, you can improve your company’s management of greenhouse gas emissions with our newly announced Sustainability Cloud, maximize your email campaigns with Marketing Audience Studio: Identity, and gain meaningful insights... Read More

IT, Marketing, Sales, Seasonal Release, Innovation

Feb 17, 2020 By Anjali Kevlani

Top 5 Most Treasured Spring ‘20 Features

Every major Salesforce release brings hundreds of new features and enhancements across a wide variety of products and clouds. Spring ‘20 is no exception, as you will discover while flipping through the Release Notes. Within this vast sea of goodness, there are always a few features that generate... Read More

Cloud, Customer Success, IT, Platform, Sales Cloud, Seasonal Release

Feb 17, 2020 By Gary Brandeleer

What to Look for in a Field Service Management Solution — and Why

You’re considering an upgrade from a paper-based system or a home-grown system featuring a collection of disjointed apps to a connected field service management solution. But what, exactly, will that solution look like? It shouldn’t be just another version of what you’re already doing on another... Read More

Customer Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

6 Characteristics Your SMB Needs to Foster Customer Loyalty

Let's Talk About Better Healthcare Experiences: Meet Us at #HIMSS20

Blazing Trails Podcast: Leadership, Technology, and Data With Uber CEO Dara Khosrowshahi

How We Manage Recurring Revenue — and How You Can Too

8 Retailers Reimagining the Role of the Store: NYC Edition

How the Indiana Pacers Went From Brand-Driven to Fan-Driven, and Became a Digital Leader in Pro Sports

Spring ‘20 Is Live: See What’s New

Top 5 Most Treasured Spring ‘20 Features

What to Look for in a Field Service Management Solution — and Why

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First