360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 03, 2017 By Ben Noble

The Connected Spine … And the Internet of Doctors

Dan Noble, my father, was 27 years old when he was medically discharged from the Army. Years of physical training, running with a 50lb rucksack on his back, and the slow erosion of his spinal disks from Degenerative Disc Disease finally took their toll. Over time, Dad’s spine had degraded the... Read More

Health Cloud, IoT, Artificial Intelligence

Mar 03, 2017 By Kare Anderson

Take Care of Employees So They Take Care of You

Joe Lee was sitting at a table, rapidly counting rain jackets in a small room somewhere above the sumptuous lobby of the Jamaican hotel where I was to speak at a global corporate conference the next morning. I did not know who he was then, although he looked familiar. I was just told that the man... Read More

Cloud, Leadership

Mar 03, 2017 By Bobby Amezaga

Double Duty: How to Reduce Support Costs AND Increase Customer Satisfaction with Conversational Messaging

More than 80 billion messages are sent every day via SMS, Facebook Messenger, and WhatsApp alone, according to The Verge. Add to that the hundreds of other messaging apps, and the numbers are staggering. And businesses are noticing that customers prefer the ease and immediacy of messaging for... Read More

Customer Service, Service Cloud

Mar 03, 2017 By Salesforce

Salesforce Awarded Prestigious GSMA Glomo Award at MWC

This post was drafted by Andy Baer, SVP, Industries, Communications & Media and Paolo Bergamo, SVP, Product Management, Mobile We are thrilled to announce Salesforce is coming home from Mobile World Congress with a GSMA 2017 Global Mobile (Glomo) Award! These prestigious awards celebrate the... Read More

Mobile, Apps, News

Mar 02, 2017 By Emily Stanford

5 Things You THINK You Know About Millennials That Are Probably Wrong

I am a millennial. I was on the receiving end of a participation trophy, or two. Miraculously, I don’t live with my parents. I help my coworkers understand what “on fleek” is and why they definitely should stop saying it. Also, I love a good meme. We’ve all got a lot of opinions about millennials.... Read More

Careers, Cloud

Mar 02, 2017 By Yoav Vilner

Looking Ahead: the Impact of Big Data on Native Advertising

The increasing relevance of big data and the proper management of such is a trend that’s showing no signs of slowing down anytime soon; in fact, more data was created between 2013-2015 than ever before combined, and predictions state that by the start of the new decade, 1.7 megabytes of new... Read More

Marketing

10 Traits to Prepare You for Generation Z

Mar 02, 2017 By Amanda Nelson

10 Generation Z Traits to Prepare For

The always-connected, social-savvy, app-happy, smartphone-dependent, experienced-millennial workforce is here today, but post-millennials, or Generation Z, is the next demographic cohort. With birth years starting in the early 2000s, key generation z traits include being born with the Internet,... Read More

Careers, Apps

Mar 02, 2017 By Pete Johnson

Top 7 Myths About Moving to the Cloud

If you make your living by selling computer hardware, you’ve probably noticed that the world has changed. It used to be that the people who managed IT hardware in a big company—your buyer—had all the purchasing power, and their constituents in the line-of-business teams had no place else to get IT... Read More

Cloud, IT, Sales

Mar 02, 2017 By Paula Hicks

Effective Strategies To Reduce Customer Churn

In the past couple of decades, companies started to realize that it’s a lot cheaper to keep a client, rather than trying to find a new one. In order to counteract the effects of customer churn, marketing departments have one priority: customer retention. The best ways to keep the clients close to... Read More

Customer Service, Customer Experience

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The Connected Spine … And the Internet of Doctors

Take Care of Employees So They Take Care of You

Double Duty: How to Reduce Support Costs AND Increase Customer Satisfaction with Conversational Messaging

Salesforce Awarded Prestigious GSMA Glomo Award at MWC

5 Things You THINK You Know About Millennials That Are Probably Wrong

Looking Ahead: the Impact of Big Data on Native Advertising

10 Generation Z Traits to Prepare For

Top 7 Myths About Moving to the Cloud

Effective Strategies To Reduce Customer Churn

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First