360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 15, 2018 By Nick Johnson

How To Turn 15 Developers Into 100

As part of our collection of interviews on the impact of low code and citizen development on IT departments, we were fortunate enough to talk with two IT executives from BMC Software: David Riggan, VP of Solutions Delivery, and Sudheer Sura, who manages the Salesforce practice for the company. The... Read More

IT, Low Code, Leadership Insights, Artificial Intelligence

Mar 15, 2018 By Thimaya Subaiya

Is it Time to Rethink Your Metrics?

The Fourth Industrial Revolution is driving rapid change, reshaping businesses and industries. In the face of this giant transformation, when was the last time you evaluated your business metrics? While executives understand the massive shift, many do not feel pressured to alter their business... Read More

Analytics, Customer Success

Mar 15, 2018 By Mallory Legerre

The Newest Class of Salesforce MVPs Has Arrived!

Since 2010, Salesforce has been recognizing exceptional individuals within the Salesforce ecosystem who lead the way through their expertise, advocacy, leadership and ongoing contributions in the Salesforce Trailblazer Community. These individuals are the ones we see helping millions of customers... Read More

MVPs

Mar 15, 2018 By Jim Eup

5 Lead Generation Tricks from Trailblazers in Mortgage

The next five years will be busy for the mortgage industry: Up to 17 million first-time home buyers will join the housing market by 2023. Most will be between 20 and 39. That’s a majority of eager house hunters who live constantly connected to services, friends, and brands via technology. When they... Read More

Financial Services, Customer Journeys, Marketing

Mar 14, 2018 By Ella Marks

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Cynthia Qiao

The Salesforce Certified Technical Architect credential is the pinnacle certification for those who demonstrate the knowledge, skills, and capabilities to design and build high-performance technical solutions on the Salesforce Lightning Platform across all areas of domain expertise. Salesforce has... Read More

Careers, Customer Success, IT

Mar 14, 2018 By Lisa Lee

How a Wooden Toy Company Succeeds With a “Brand First, Commerce Second” Strategy

John Freyer is the Director of Digital Strategy at Melissa & Doug, a wooden toy company aiming to "take back childhood" with imaginative play. He is one of the many Trailblazers out there who's using his Salesforce knowledge to transform business processes and help his company be... Read More

Careers, Analytics, B2C Marketing, Email Marketing, Marketing, Trailblazer Story

Mar 13, 2018 By Nick Johnson

How Developer Skills Can Keep Pace with Tech Change

The World Economic Forum’s “Future of Jobs Report” shows that some skills that are key to today’s labor market won’t even be on the list by 2020. Tech is changing at an exponential rate, and skills along with it. For companies, demand for highly skilled developers is higher than ever. Meanwhile... Read More

IT, Innovation, Careers, Low Code, Leadership Insights, Artificial Intelligence

Mar 13, 2018 By Hrishi Kulkarni

Welcome to Outforce, India!

Fresh from an incredible week of launching Outforce in Hyderabad, India I decided to write this blog post. Outforce is Salesforce's Ohana Group (Employee Resource Group) for allies of diversity in sexual orientation and gender identity. This group of Salesforce LGBTQ+ employees and allies drives... Read More

Equality, Careers

Mar 13, 2018 By Marie Rosecrans

Introducing Service Cloud Essentials: Bringing the No. 1 Support Solution to Small Businesses Everywhere

Ask any small business what’s important for growth, and they’re likely to tell you it’s connecting with customers. That’s why, at last fall’s Dreamforce, we launched Sales Cloud Essentials, an easy-to-use, intelligent sales app for small business teams, built on the world’s #1 CRM platform.... Read More

Customer Service, Service Cloud, Small Business

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How To Turn 15 Developers Into 100

Is it Time to Rethink Your Metrics?

The Newest Class of Salesforce MVPs Has Arrived!

5 Lead Generation Tricks from Trailblazers in Mortgage

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Cynthia Qiao

How a Wooden Toy Company Succeeds With a “Brand First, Commerce Second” Strategy

How Developer Skills Can Keep Pace with Tech Change

Welcome to Outforce, India!

Introducing Service Cloud Essentials: Bringing the No. 1 Support Solution to Small Businesses Everywhere

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First