360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 05, 2018 By Kandice Carlson

You Can’t Spell Retail Without AI: How Retailers Make Every Experience Matter with AI-Powered Recommendations

From browsing online to seeing an Instagram ad to shopping at a local store, consumers have so many possible steps and micro-moments during the buyer journey. On top of that, many shoppers want ease, efficiency, and speed in every experience. Retailers, then, are constantly challenged to identify... Read More

Retail, Marketing, Marketing Cloud, Artificial Intelligence

Apr 05, 2018 By Priscilla Lee

What You Need to Know About the Lightning Platform

Technology has democratized building and creating. Today, anyone can be a builder—whether it's through using 3D printing to build physical products, iMovie to build any home movie, or Squarespace to build any website. So why can't app development be more accessible? Why not empower all Trailblazers... Read More

Lightning, IT, Platform

Apr 04, 2018 By Laurel Laidlaw

Why I Said Goodbye to Coffee Shop Networking — An MBA Intern’s Story

This edition of Trailblazer Voices focuses on a Trailblazer in the making: Laurel Laidlaw, a Futureforce MBA intern from the Summer 2017 class. Futureforce is core to Salesforce’s commitment to workforce development, helping to train and hire for the jobs of tomorrow. This post originally appeared... Read More

Trailblazer Story, Careers

Apr 04, 2018 By Christy Lambert

Quickly and Easily Prevent Duplicate Records

Duplicate records are a challenge faced by all companies on various levels and lead to bad data. As a success specialist, the first question I usually get from customers is, “How do I identify the existing duplicates in my system?” The second question is, “How do I clean up those existing... Read More

Customer Success, CRM

Apr 04, 2018 By Robert DeSisto

Moving From Clicks to Conversation: Finally Analytics You Can Use

No one debates that data is valuable to make fact-based business decisions. The problem is that gaining insight from the data requires too much of the time from a busy salesperson or customer service agent, causing them to not take advantage of that data. When analyzing this dilemma, lets start... Read More

Analytics, IT, Artificial Intelligence

Apr 04, 2018 By Ella Marks

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Thaddeus Ward

Salesforce architects work directly with customers looking to change their business — to modernize business processes, implement solutions faster, and improve user experience. From every point of the business, they’re helping customers become Trailblazers. Architects help customers launch strong... Read More

Customer Success, Careers, IT

Apr 03, 2018 By Ross Guthrie

AI Will Pay Huge Dividends for Brands by 2020. Here’s How.

A recent research report by Deloitte Digital and Salesforce found that, while the potential business impact of AI is massive, adoption rates are still low. Why isn’t AI used more often? Adopting AI can be a major effort, especially when underlying data is disconnected and messy, but brand leaders’ investments in AI promise to pay big dividends in the future. Here’s how.... Read More

Commerce, Retail Insights, Artificial Intelligence

Apr 03, 2018 By Debra Maranta

4 Reasons Why There's Such a Buzz About Salesforce Architects Right Now

Knock, knock. Who's There? A Certified Architect...Have you heard this one? My best guess is you probably haven't as Certified Technical Architects (CTAs) are still quite rare creatures. But, the times they are a changing! Over the last year, we've seen explosive growth in both Salesforce Architect... Read More

IT, Learning, Careers

Apr 03, 2018 By Dan Ross

4 Trends Customer Service Teams Are Using to Kill the Competition

Today’s customers are more demanding than ever. They want: Personalized service with recommendations just for them. Mobile service, just like in all the apps they use daily. Instant service. Nobody’s willing to wait on hold anymore. Predictive service, so problems are solved before they’re even... Read More

Service, Customer Service, Service Cloud, Small Business

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

You Can’t Spell Retail Without AI: How Retailers Make Every Experience Matter with AI-Powered Recommendations

What You Need to Know About the Lightning Platform

Why I Said Goodbye to Coffee Shop Networking — An MBA Intern’s Story

Quickly and Easily Prevent Duplicate Records

Moving From Clicks to Conversation: Finally Analytics You Can Use

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Thaddeus Ward

AI Will Pay Huge Dividends for Brands by 2020. Here’s How.

4 Reasons Why There's Such a Buzz About Salesforce Architects Right Now

4 Trends Customer Service Teams Are Using to Kill the Competition

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First