360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 10, 2020 By Felisa Palagi

A Smarter Way To Predict Cash Flow Led This Company To Adopt AI

Here's how one Salesforce customer relies on Einstein Prediction Builder to predict late payments, and help their business and customers take important steps towards recovery.... Read More

Artificial Intelligence, IT, Einstein, Customer Experience, Leading Through Change

Jul 09, 2020 By Ari Bendersky

People Are Concerned About Commuting; Here’s What That Means for Offices

As more companies weigh reopening workplaces around the country following shutdowns due to the COVID-19 pandemic, another question arises: how will workers get to their offices?... Read More

Reopen Safely, CEO

Jul 08, 2020 By John Conley

5 Best Practices We’ve Seen From Our Contact Tracing Deployments

CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health.... Read More

Reopen Safely, IT, Health Cloud, Healthcare & Life Sciences, CRM, Best Practices

Jul 08, 2020 By Audrey Harris

Leaping From Rep To Leader: 5 Essential Skills Every Sales Manager Needs

If you’ve recently been promoted to a sales manager role — or are looking to brush up on your leadership skills to earn that next promotion — consider these five essential skills to help you create a successful sales team.... Read More

Sales, Sales Strategies, Customer Engagement

Jul 08, 2020 By Mark Abramowitz

Research Reveals New Customer Service Standards — Here’s What To Do About It

Salesforce has tracked changing customer expectations, every two weeks, by surveying 3,500 worldwide consumers during the pandemic. Here's how those insights pertain to U.S. service organizations... Read More

Customer Engagement, Customer Service, Service Cloud, Service

Jul 08, 2020 By Brett Grossfeld

Survey Says: SMB Customers Want Safety Above All Else in the New Normal

In May 2020, Salesforce conducted a survey to learn about customers of small businesses in light of recent health and economic challenges. Here are the three insights we found especially telling... Read More

Reopen Safely, Small Business

Jul 07, 2020 By Lola Banjo

Honoring Juneteenth: A Conversation With “How To Be an Antiracist’’ Author, Ibram X. Kendi

In honor of Juneteenth, our BOLDforce employee group hosted an event to educate, empower, and uplift our employees with bestselling author Ibram X. Kendi. ... Read More

Business as a Platform for Change, Salesforce Ohana, Equality

Jul 06, 2020 By Ari Bendersky

Two Data Points Should Inform Your Return To the Office

Returning to the office all boils down to actual capacity and employee desire. In this landscape, data can play an important role in navigating this difficult decision. Here's what should inform your return... Read More

Reopen Safely, CEO, Work.com

Jul 06, 2020 By Gary Brandeleer

Equip Your Mobile Workforce for Success in the Field

Set your mobile workers up w/ success before they head out into the field. Here are 6 tools to keep them connected, improve first-visit resolution, boost productivity, and more.... Read More

Digital Transformation, Customer Service, Customer Experience, Service, Service Cloud

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

A Smarter Way To Predict Cash Flow Led This Company To Adopt AI

People Are Concerned About Commuting; Here’s What That Means for Offices

5 Best Practices We’ve Seen From Our Contact Tracing Deployments

Leaping From Rep To Leader: 5 Essential Skills Every Sales Manager Needs

Research Reveals New Customer Service Standards — Here’s What To Do About It

Survey Says: SMB Customers Want Safety Above All Else in the New Normal

Honoring Juneteenth: A Conversation With “How To Be an Antiracist’’ Author, Ibram X. Kendi

Two Data Points Should Inform Your Return To the Office

Equip Your Mobile Workforce for Success in the Field

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360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First